Apply on Employer Site

Plymouth Rock Assurance · 1 day ago

Claims Director

Farmington, CT

Full-time

Onsite

Senior Level, Lead/Staff

$138K/yr - $182K/yr

8+ years exp

Plymouth Rock Assurance is a leading provider of personal and commercial auto and homeowner’s insurance in the Northeast and mid-Atlantic. They are seeking a Claims Director to oversee the FNOL operation and PD Claims handling teams, drive innovation, and manage resources efficiently while ensuring compliance with industry regulations.

Auto InsuranceFinancial ServicesInsurance

Responsibilities

Define and Execute the Long-term Strategy for the FNOL/PD Teams:Develop and implement new strategies/processes/tools that improve the efficiency and effectiveness of the FNOL team as well as collaborate with the other PD Directors to do the same for the PD claim handling team. This includes identifying areas for improvement, evaluating and adopting new technology, tools resources, and managing the implementation of new initiatives

Drive Innovation:Identify and implement innovative solutions to claims challenges. This includes using new technologies, developing new training programs, and creating new ways to approach our goals and objectives

Manage Resources Efficiently: Effectively manage the resources of the claims team, including budget, personnel, and technology. This includes developing and managing budgets, hiring and training staff, claim distribution, and ensuring that the team has the resources they need to be successful

Coach and Develop Talent: Provide one-on-one coaching to ensure managers are equipped to lead and develop their teams. Identify high potential talent, mentor, to create bench strength and a strong succession plan. Works, in partnership with our training and development team, to develop focused, individualized development plans for all subordinate leadership positions and plays a significant role in effectively driving talent development and succession planning within the casualty and medical units

Lead and Deliver Results: Directs and has full management accountability for staff in area of responsibility with an emphasis on talent management and succession planning in accordance with corporate strategic direction

Be a Team Player: Collaborates with senior leadership as well as with other members of the organization in the development and implementation of claim policies, business strategies and goals, regularly evaluating performance against goals; and holding self and team accountable for achieving desired results

Understand and Assess External Environment: Remains current of state/territory regulations and issues, industry activities and trends. May represent company in industry trade groups

Ensure Compliance: Operates in full compliance with our quality assurance program; claim file calibration, monthly results meeting with managers and claim associates. Complete target reviews when necessary

Qualification

Claims ManagementFNOL OperationsStrategic PlanningData AnalyticsInsurance RegulationsTeam LeadershipBudget ManagementMicrosoft Office SuiteCommunication Skills

Required

A bachelor's degree (B.A.) from an accredited four-year college or university

+8 years of related Claims experience (including familiarity with FNOL/Call-center-like operation management)

Experience managing a team of 25-30 claim associates (Managers, Supervisors and Claims Professionals)

Excellent oral and written communication skills required

Demonstrated ability in developing and executing strategy, and in delivering operational excellence

Strong performance improvement mindset and proven ability to leverage data & analytics to drive decision making and process improvement

Proven ability to motivate and inspire your teams, and to maintain excellent colleague engagement across all areas of claim department

Knowledge of Microsoft Office Suite (Teams, OneNote, Power Point and Excel) and other business-related software (i.e. Tableau or other date reporting tools)

Benefits

4 weeks accrued paid time off + 9 paid national holidays per year

Free onsite gym at our Boston Location

Tuition Reimbursement

Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)

Robust health and wellness program and fitness reimbursements

Auto and home insurance discounts

Matching gift opportunities

Annual 401(k) Employer Contribution (up to 7.5% of your base salary)

Various Paid Family leave options including Paid Parental Leave

Resources to promote Professional Development (LinkedIn Learning and licensure assistance)

Convenient location directly across from South Station and Pre-Tax Commuter Benefits

Company

Plymouth Rock Assurance

Glassdoor3.4

If you’ve found your way to our LinkedIn page, you’re likely here for one of two reasons: You’re reviewing insurance companies or you’re browsing new career opportunities.

Founded in 2001

Boston, Massachusetts, USA

1001-5000 employees