Drybar · 2 months ago
General Manager - DC
US-VA-Arlington
Full-time
Onsite
Mid, Senior Level
3+ years expDrybar is a fun, fast-paced company focused on providing excellent customer service in the beauty industry. As the General Manager, you will oversee operations, team performance, and guest experience across their Washington, D.C. locations, ensuring operational excellence and driving revenue growth.
E-CommerceInternetRetail
Responsibilities
Lead, coach, and mentor salon managers, stylists, and front desk teams at both locations which may include up to 25 personnel per location
Foster a positive, inclusive, and high-energy work culture
Conduct regular staff meetings and one-on-ones to align teams with goals
Drive employee engagement, retention, and accountability
Resolve team member relations and customer issues, ensuring the company is protected against liability with mindfulness of shop morale and culture
Must be an excellent organizer and problem solver with strong project management skills. Ability to function well in a high-paced and at times stressful environment
Operate all aspects of the shop from marketing to inventory to staffing to training to maintenance
Responsible for promoting and selling Barfly Memberships, gift cards, specials promotions throughout the year, and retail products to guests
Overseeing and Managing Booker and responsible for ensuring the client appointments are checked in and out correctly and that all revenue is captured – Booker management which includes moving the schedules to ensure that the books are optimized
Social Media Marketing including but not limited to Instagram – Facebook
Own responsibility for achieving sales targets, controlling expenses, and managing P&L
Monitor key performance metrics (e.g., average ticket, client retention, retail per service, labor %)
Identify opportunities for growth, process improvement, and operational excellence
Report weekly KPIs and provide analysis and recommendations to leadership
Manage Inventory - control and accuracy in reporting
Understand loss prevention for audit purposes and the protection of shop assets
Partner with recruiting to source, interview, and hire top talent
Lead onboarding and ongoing training to ensure skill development and brand consistency
Conduct performance reviews and implement performance improvement plans as needed
Cultivate a bench of future leaders through mentorship and cross-training
Provide continuous training throughout the year for all team members and complete your own required continuing education training
Ensure exceptional customer service and resolve guest concerns with professionalism
Monitor online reviews and reputation management platforms
Lead by example in modeling brand values, hospitality, and service excellence
Represent the brand at local events or through community partnerships
Qualification
Required
3+ years of management experience, preferably in the salon, beauty, retail, or hospitality industry
Multi-unit management experience is strongly preferred
Proven success in leading teams, achieving sales goals, and managing operations
Strong interpersonal, coaching, and conflict resolution skills
Ability to work a flexible schedule including weekends, holidays, and peak times
Proficiency with scheduling tools, POS systems, and reporting dashboards
Must be able to travel between both locations regularly
Ability to stand, walk, bend, and lift up to 15 lbs
Ability to move between both salon locations on a weekly or as-needed basis
Benefits
Medical
Service and product discounts (good hair days = every day)
Company
Drybar
Drybar is a retail chain exclusively for blow-drying hair for a reduced price compared to traditional salons.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$48.5MKey Investors
SPK CapitalCastanea
2019-12-19Acquired
2016-06-27Private Equity
2014-06-27Series Unknown· $20M
Leadership Team
Cameron Webb
Founder + Creative Director
Recent News
Global Cosmetics News
2025-12-22
Company data provided by crunchbase