Mass Markets · 3 months ago
Call Center Trainer
US-KS-Wichita
Full-time
Hybrid
Entry, Mid Level
$48K/yr - $52K/yr
2+ years expMCI is one of the fastest-growing tech-enabled business services companies in the USA, specializing in Customer Experience (CX) and Business Process Outsourcing (BPO). They are seeking a dedicated and experienced Call Center Trainer to conduct comprehensive training for new contact center agents, ensuring high standards of preparedness and efficiency while adhering to federal guidelines.
ConsultingInformation Technology
No H1B
U.S. Citizen Only
Responsibilities
Conduct 6-week training sessions for new contact center support agents as part of the Federal Disaster Support program
Develop, update, and maintain training materials to align with program objectives and evolving needs
Deliver engaging and effective training sessions that equip agents with the skills and knowledge required for success
Monitor and assess trainee progress, providing constructive feedback and additional support as needed
Collaborate with team leads and supervisors to identify training needs and address performance gaps
Ensure training materials and sessions comply with program guidelines and industry standards
Act as a point of contact for training-related inquiries and provide ongoing support to agents post-training
Maintain accurate training records and generate reports on trainee performance and program outcomes
Qualification
Required
Associate Degree, Certification or Equivalent Combination of Training and Experience
At least 2 years of experience in a contact center environment
Strong communication and presentation skills
Ability to create and adapt training materials to meet diverse learning needs
Proficiency in using training tools and contact center software
Strong organizational and time management skills
Must pass a Level 2 fingerprint background check
Flexibility to work assigned shifts is required
Must be authorized to work in the country where the job is based
Must be willing to submit to drug screening
Preferred
A degree or certification is preferred but not required
Previous training experience is preferred
Supervisory experience is a plus
Spanish-speaking skills are a plus
Benefits
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Company
Mass Markets
Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-06-24
Company data provided by crunchbase