NYC Taxi & Limousine Commission ยท 2 months ago
ODRC Program Operations Manager
Queens, NY
Full-time
Onsite
Entry, Mid Level
$72K/yr - $90K/yr
2+ years expThe New York City Taxi and Limousine Commission (TLC) oversees the for-hire vehicle industries in New York City. The ODRC Program Operations Manager will lead a team to assist clients with various services, ensure high levels of customer service, and coordinate outreach events.
Government Administration
Responsibilities
Lead team of O/DRC staff responsible for assisting and directing clients to relevant services
Provide high-level of customer service to clients that interact with the Owner/Driver Resource Center and resolve any client issues
Coordinate with partner organizations to ensure TLC drivers are invited to business and wellness related programs
Conduct outreach events including webinars, in-person events, and special projects. Visit and present to program sites, community organizations, and other groups as needed
Draft, review, and edit correspondence and external communications to TLC-licensed drivers, medallion owners, and other licensees
Manage client experience process from initial intake to service referral. Develop recommendations for improving systems to enhance client experience
Track O/DRC service metrics and prepare reports, charts, and graphs as needed
Develop and maintain relationships with internal and external stakeholders
Complete special assignments, tasks, and projects as assigned by senior management as needed
Qualification
Required
A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
Education and/or experience which is equivalent to '1' or '2' above. However, all candidates must have at least one year of experience as described in '1' above
Preferred
Candidates should be highly motivated and able to manage client facing team
Strong written and verbal communication skills
Effective problem-solving skills
Ability to prioritize, manage time, and multi-task
Experience using Microsoft Office and Dynamics is a plus
Benefits
Public Service Loan Forgiveness
Company
NYC Taxi & Limousine Commission
Created in 1971 by Local Law No.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Amit Agarwal
Chief Information Officer
Elsa Marte Hampton
Chief Equity & Inclusion Officer
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