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Rugby Architectural Building Products · 2 months ago

Inside Sales Representative - Lebanon, TN

Lebanon, TN

Full-time

Onsite

Entry, Mid Level

$42K/yr - $49K/yr

Rugby Architectural Building Products is a wholesale distributor of specialty building products, operating across the United States. They are seeking an Inside Sales Representative to drive sales growth and deliver exceptional service to customers by building relationships and processing orders efficiently.

Building MaterialManufacturingRetailWholesale

Responsibilities

Serve as a customer service representative: you will build and maintain strong relationships with existing and potential customers through effective communication and exceptional service. You will engage our customers and sell our product through email, phone, and occasionally in person

Proactively identify and pursue sales opportunities to meet and exceed sales targets

Our Inside Sales Representatives develop a deep understanding of Rugby's product offerings to provide expert advice and recommendations to customers

Efficiently and accurately process customer orders, ensuring the timely delivery of products while adhering to company policies and procedures

Take sales orders, preparing accurate price quotes and proposals for customers, negotiating terms when necessary

Address customer inquiries, concerns, and issues in a timely and professional manner, striving for prompt resolution and customer satisfaction

Stay informed about industry trends, competitor offerings, and market conditions to identify opportunities and challenges

Maintain accurate records of customer interactions, sales activities, and results, using CRM software as required

Qualification

Inside sales experienceCRM software proficiencyBuilding materials knowledgeCommunication skillsCustomer service skills

Required

You have previous inside sales representative experience, preferably in the building materials or construction industry

Alternatively, you have served as a customer service representative in similar industries

You have strong communication and interpersonal skills, with the ability to build rapport with customers

Your communication is factual, polite, and professional in nature – you will develop expertise from training and experience

You are reserved, yet people focused

You have a strong focus on repeatable, very high-quality results, and use your customer-focused mindset to solve problems

Knowledge of Rugby's product offerings or a willingness to learn

Proficiency in using CRM software and other sales tools

You prefer a steady, even pace of work, with a lot of predictability from one day to the next yet are goal-oriented with a track record of meeting or exceeding sales targets