TicketManager · 4 months ago
Implementations Specialist (Enterprise Software)
Mesa, AZ
Full-time
Onsite
Entry, Mid Level
$65K/yr - $75K/yr
2+ years expTicketManager is a leading provider of ticket and event management software, helping companies optimize their client entertainment experiences. The Implementations Specialist will be responsible for onboarding Enterprise and SMB accounts, ensuring they derive maximum value from the software through effective project management and client support.
ComputerSaaSSoftware
Responsibilities
Lead the end-to-end planning and execution of client implementation projects, ensuring timely delivery and client satisfaction. This includes but is not limited to:
Execute configurations to build client sites, including coordination of various client integrations (SSO, CRM, API, etc.)
Coordinate across teams to ensure project tasks are completed effectively and efficiently
Regularly communicate project updates with the client and other cross-functional teams
Monitor project health closely to identify and mitigate project risk
Develop launch materials and deliver client training
Monitor adoption and usage post-launch
Ensure a smooth transition of launched accounts to customer-facing teams (Account Management, Support, Fulfillment), equipping them with the necessary resources and insights to provide continued support
Routing support requests to appropriate customer support or tech support channels
Submit/follow up on technical requests of all types (enhancements, bugs, investigations, security reviews, etc.)
Qualification
Required
Bachelor's Degree Required
2-4+ years of work experience in a collaborative, data-driven environment
Strong interpersonal skills: negotiating, influencing, and dealing effectively with people
Excellent communication and organizational skills with the ability to manage multiple projects simultaneously
Proven presentation and executive meeting planning
Preferred
Previous project management experience preferred
Customer service skills in a SaaS environment preferred
Benefits
Bonus Eligibility
401k & Company Match
Health Benefits (Medical, Dental, Vision)
Unlimited PTO
Quarterly Live Event Credit
Monthly Happy Hours & Volunteering
Fun Company Perks
Company
TicketManager
TicketManager is Where Tickets Mean Business.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$20MKey Investors
PJC
2015-11-05Series B· $14.5M
2014-06-19Series A· $3M
2010-10-27Series A· $2.5M
Leadership Team
Tony Knopp
Chief Executive Officer & Co-Founder
Jen-Ban Ho
CTO
Company data provided by crunchbase