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Physical Therapy at St. Luke's · 2 months ago

STAR - Communications Operator, Part Time

Allentown, PA

Part-time

Onsite

New Grad, Entry Level

St. Luke's is dedicated to providing excellent care and improving access to healthcare in the community. The Communications Operator is responsible for receiving and dispatching patient transport requests, ensuring timely service, and providing support to both patients and staff.

Health CareHospitalRehabilitation

Responsibilities

Provide telecommunications grounded in excellent customer service, providing service to both external and internal customers

Provides direction to STAR staff members during the course of the day to ensure all transports are handled in a timely manner

Schedule and dispatch patient transport crews, equipment, or services to appropriate locations according to customer requests, specifications, or needs, using radios or telephones

Relay dispatch assignments, messages, and information to or from patient transport crews, and supervisory staff using telephones or two-way radios

Prepare daily work and run schedules

Monitor personnel and/or equipment locations and system utilization in order to coordinate service and schedules

Determine levels of service, amount of equipment, vehicles, materials, or personnel required to satisfy the request for service in a safe and efficient manner

Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for dispatch purposes

Monitor and operate a radio console

Record and maintain files of requests for service, missed call requests, and other system status information

Enter and modify information into local, state and national computer databases

Confer with customers and supervisory staff in order to address questions, problems, and requests for service or equipment

Maintain and understand jurisdictional boundaries, as well as thoroughfares, landmarks, public buildings and waterways within the response jurisdiction and facilities that are normally serviced or destination locations

Arrange for necessary repairs and appropriate allocation of assets in order to restore service and schedules

Maintain knowledge of rules, regulations, and procedures, including safety procedures for the purpose of assigning the appropriate response level to the service request. (Policies and procedures may refer to department policies and procedures related to emergency communications and disaster and special response plans.)

Advise duty personnel and supervisory staff about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards

Provide daily monitoring and status updates of tasks assigned to the patient transport crews to ensure that patient care documentation is received within the time standards as outlined by departmental and State Licensure Policy

Qualification

Emergency Medical Dispatch certificationRadio communication skillsComputer operationsOrganizational skillsCustomer serviceTypingFilingBookkeepingPleasant telephone manner