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Citi · 2 weeks ago

Public Cloud - Operational Support Engineer

Irving, TX

Full-time

Onsite

Senior Level, Lead/Staff

$126K/yr - $189K/yr

8+ years exp

Citi is seeking a detail-oriented and proactive Cloud Operations Support Engineer to join their growing Cloud Infrastructure team. The role involves ensuring the stability, performance, and availability of cloud-based infrastructure and services across platforms such as AWS and GCP, while supporting day-to-day operations including incident response and troubleshooting of cloud resources.

BankingFinanceFinancial Services

H1B Sponsor Likely

Responsibilities

Monitor AWS/GCP infrastructure and services to ensure availability, performance and reliability

Lead Incident management, including triage, impact assessment and coordination with engineering teams to resolve issues

Participate in on-call rotation for high severity / major incidents support coverage

Collaborate with stakeholders to resolve chronic issues, reduce toil and lead Root Cause Analysis (RCA) post restoration of service

Design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks

Provide technical/strategic direction to team members

Create, Maintain and enhance operational runbooks, SOPs and knowledge base articles

Support provisioning and configuration of Cloud resources across multiple environments

Implement and maintain monitoring, logging and alerting tools ( ex: CloudWatch, Stackdriver, Prometheus etc)

Ensure ongoing compliance with regulatory requirements

Has the ability to operate with a limited level of direct supervision

Acts as SME to senior stakeholders and /or other team members

Collaborate with Product, engineering, security and other stakeholders and lead value adding outcomes

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Qualification

AWSGCPInfrastructure as CodeIncident ManagementScriptingNetworkingAnalytic SkillsEffective CommunicationTeam Collaboration

Required

8-10 plus years of experience in roles centered around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvement

Experience in Cloud Operations/ support and site reliability

Hands on experience with AWS and/ or GCP

Proficiency with Infrastructure as code (IaC) tools like Terraform, CloudFormation

Working knowledge of scripting (bash, Python or similar)

Strong understanding of networking, DNS, IAM, load balancing & cloud native services

Familiarity / expertise in EKS/GKE

Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices

Ability to work with virtual / in-person teams, and work under pressure / to a deadline

Effective written and verbal communication skills

Effective analytic/diagnostic skills

Ability to communicate technical concepts well to non-technical audience

Bachelor's/University degree or equivalent experience

Preferred

Experience in a Financial Services or large complex and/or global environment preferred

Benefits

Medical, dental & vision coverage

401(k)

Life, accident, and disability insurance

Wellness programs

Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Company

Citi

Glassdoor3.8

Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Founded in 1812

San Antonio, Texas, USA

10001+ employees

https://www.citi.com

H1B Sponsorship

Citi has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1386)

2024 (849)

2023 (1375)

2022 (1117)

2021 (876)

2020 (901)