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Argano · 9 hours ago

Oracle Cloud SCM Principal Consultant - Client Services

United States

Full-time

Remote

Senior Level, Lead/Staff

5+ years exp

Argano is a digital consultancy focused on high-performance operations, and they are seeking a Principal Consultant for Client Services. This role involves managing client relationships, providing technical support, and leading client initiatives to ensure satisfaction and retention.

Information ServicesInformation TechnologyManagement Consulting

Culture & Values

H1B Sponsor Likely

Responsibilities

Maintain regular communication with mid to large-size clients to understand their needs, concerns, and feedback. Respond promptly to client inquiries and resolve issues in a timely manner

Using in-depth knowledge of the Oracle SCM Applications, as well as industry best practice expertise, consults with clients to provide cost-effective solutions to client business scenarios

Refine customer requirements in detail, document, and present to the client for approval

Identifies and applies creative and innovative approaches to resolving product implementation and integration obstacles and problems

Analyze current systems and data to identify new requirements, recognizing the need for systems enhancements or modifications if necessary

Develop unit test scripts and coordinate with the client to perform the User Acceptance Testing of the system enhancements or custom solutions

Work with Oracle to resolve service requests

Constantly implemented and tested advanced enhancements as well as new functionality

Manage and oversee client accounts, including contract renewals, upselling, and cross-selling products or services

Offer ongoing technical support to address any issues or concerns that arise after implementation

Continuously monitor the performance of implemented solutions to identify areas for improvement or optimization. Provide recommendations for updates, upgrades, or modifications as needed

Develop account plans to maximize value for both the client and Argano

Focuses on maintenance, reconfiguration, new functionality or modules

Ensure high levels of client satisfaction by delivering exceptional client service and addressing any client issues or complaints

Collaborate with clients to understand their business goals and objectives. Provide strategic insights and recommendations to help clients achieve their goals through the company's products or services

Work closely with internal sales, marketing, Project managers, etc. to align client needs with Argano’s offerings

Prepare and present regular reports to management and clients, outlining key performance metrics and the status of client accounts

Qualification

Oracle SCM ApplicationsClient Relationship ManagementProject ManagementOracle Cloud SCM CertificationBusiness DevelopmentAdvanced Data AnalyticsStrategic LeadershipInnovationClient RetentionPresentationsTeam CollaborationAdaptability

Required

Bachelor's degree in a relevant field such as Business Administration, Marketing, Economics, Finance, Engineering, etc.) expected

MBA or relevant master's degree, advanced degree expected

5 - 10 years of Client Services experience or in a related field

Experience with a few modules of the following modules: Order Management, Planning, Warehouse Management, Procurement, Inventory, Cost Management, Product Information Management and Manufacturing

Ability to write functional specifications based on user requirements

Senior enough to be able to handle client expectations independently

Experience Leading and managing mid-size client projects independently

Experience providing complex solutions to clients

Extensive expertise in multiple technical domains and IT knowledge

Proven track record of successful project management and client satisfaction

In-depth knowledge of the relevant technologies and systems

Preferred

Preferred consulting experience in a similar role in a professional services firm or industry experience at a strategic level is required

Previous experience working in IT consulting companies with Managed Services or Support team

At least one Oracle Cloud SCM-related functional certification preferred

Company

Argano

Argano is a next-generation business and technology services provider that builds digital foundations that help businesses run better.

Founded in 2020

Plano, Texas, USA

1001-5000 employees

https://argano.com/

H1B Sponsorship

Argano has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (30)

2024 (12)

2023 (2)