SafetyCulture · 14 hours ago
Senior Enterprise Customer Success Manager (Retail)
Austin, TX
Full-time
Hybrid
Senior LevelSafetyCulture is a global tech company focused on improving product and customer experiences. The Senior Enterprise Customer Success Manager will drive success across strategic Enterprise customers in the Retail and QSR industries, ensuring they maximize platform value and achieve measurable business outcomes.
AppsPublic SafetySaaSSoftware
Responsibilities
Serve as a strategic partner to a curated portfolio of Enterprise Retail & QSR customers, driving adoption and measurable success
Understand customers’ business objectives, challenges, and industry context, using insights to guide their journey
Own customer retention, proactively identifying and mitigating churn risk while ensuring renewals
Partner with Sales and other internal teams to uncover and drive expansion opportunities within existing accounts
Use your industry expertise to deliver tailored recommendations, best practices, and thought leadership
Act as the voice of the customer internally - influencing product direction based on real-world needs and opportunities
Contribute to industry playbooks, case studies, and enablement materials that elevate customer outcomes and team capability
Qualification
Required
Proven experience managing large-scale, strategic customer relationships within complex Enterprise environments
Relevant industry experience in Retail or QSR, or managing Enterprise customers in those industries, is considered a strong value add
Strong learning mindset and the ability to rapidly understand new industry dynamics
Ability to navigate multiple senior stakeholders (VP level and above), aligning solutions to strategic business goals
Confidence in engaging at the C-suite level to drive value and influence decisions
Skilled at leveraging data and insights to shape strategy, measure outcomes, and demonstrate ROI
Exceptional communication, persuasion, and presentation abilities, with a knack for simplifying complex ideas
A proactive, outcomes-driven mindset - comfortable operating in a fast-paced, dynamic environment
Benefits
Every full-time team member gets equity - real skin in the game.
Company
SafetyCulture
SafetyCulture is a technology company that provides workplace safety management solutions.
Founded in 2004
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$355.06MKey Investors
Airtree VenturesInsight PartnersBlackbird Ventures
2024-09-09Series Unknown· $49.93M
2024-09-09Secondary Market· $59.92M
2023-08-14Series C· $22.06M
Leadership Team
Kelly Vohs
CEO
Luke Anear
Founder
Recent News
2025-12-09
Supply and Demand Chain Executive
2025-12-09
Company data provided by crunchbase