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Bay Cove Human Services · 9 hours ago

Program Manager

Greater Boston

Full-time

Onsite

Mid Level

$60K/yr - $60K/yr

3+ years exp

Bay Cove Human Services is dedicated to partnering with individuals to help them overcome challenges and achieve their potential. The Program Manager will oversee Community Based Day Programs, managing staff, ensuring program compliance, and providing advocacy and case management services for participants.

ConsultingHealth CareHome Health CareNon Profit

No H1B

Responsibilities

Provides staff supervision and training for the Education Employment Counselors (EEC) and Per Diem / relief staff. Supervises the work performance of and supports program staff through bi-weekly supervision, staff meetings, direct observation, and written evaluations

Ensures provision of adequate staff coverage during operating hours of the program. Creates daily staffing schedules and chairs bi-monthly staff meetings. Oversees staff compliance with policies and procedures. Participates in the interview and hire of staff as needed

Supervises Education Employment Counselors in job coaching, teaching educational classes and planning community activities. Leads the Education Employment Counselor team in upholding and enhancing the human rights, dignity and full community integration of all program participants, as well as in effective crisis prevention and intervention

Provides daily shift coverage in program. Creates daily schedules to ensure scheduled programming and supervision of individuals. Administers medications as needed. Ensure medication records are in compliance with MAP policies

Provides advocacy and case management services for the individuals attending the program, which includes contact with families, residential providers and other service providers. Coordinates Individual Support Plan development and implementation, and attends team meetings as scheduled. Ensures progress notes, ISP assessments and support strategies, and other DDS reports are completed as required by contract. Oversees collection and maintenance of data

Develops and implements clinical and behavioral treatment plans. Ensures accurate data collection of target behaviors. Participates in clinical consultation and risk management meetings as needed. Provides crisis assessment, prevention, and needed intervention. Ensures EEC implementation and data collection is consistent with behavior plans

Prepares reports for program trends, quarterly reports for program annual objectives, and ensures completion of weekly production reports and monthly billing reports

Ensures program documentation meets DDS licensing and CARF regulations. Also sees that agency and regulatory standards are met and maintained, including agency QA audits, CARF, DDS licensing, and MAP reviews

Ability to work collaboratively as a member of multidisciplinary and cross-functional teams. Ability to work as an effective change agent, can negotiate and resolve differences, and function under pressure in a fast-paced human service environment

Completes other duties and projects as assigned by the Director

Qualification

BA/BS in PsychologyCPR certificationMAP certificationHuman services experienceCrisis interventionAdvocacy skillsData collectionTeam collaborationCommunication skillsFlexibility

Required

Current valid United States driver's license

An acceptable CORI (criminal record assessment)

BA/BS in Psychology or related field

Three years previous work experience in human service setting preferable

Attends required orientation and training, including in-service training, conferences and seminars

Obtains and maintains certification in CPR, SFA, PREVENT and MAP (within the timelines stipulated in the List of Required Training)

Ability to use computer for documentation, email communication and on-line training

Ability to assist people with mobility impairments as needed

Ability to lift 30 pounds

Ability to lift at least 25 pounds using proper lifting techniques

Ability to operate a computer and other office equipment such as a calculator, copier, and printer

Ability to remain in a stationary position 50% of the time as needed

Ability to bend, reach, file, sit, stand and move around a facility

Ability to speak, hear and communicate with clients, staff and external representatives

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus