Apply on Employer Site

Fonoa · 2 months ago

Solutions Architect, Post-sales

United States

Full-time

Remote

Mid, Senior Level

Fonoa is transforming how digital-first companies stay tax compliant by providing modular API solutions. The Solutions Architect will own the entire client onboarding lifecycle, working autonomously to understand customer requirements and ensuring a smooth implementation process.

Developer APIsFinancial ServicesFinTechSaaS

Growth Opportunities

Responsibilities

Own and manage a pipeline of global enterprise clients from a technical and implementation onboarding perspective

Responsible for leading the technical onboarding and guiding Fonoa's clients from implementation to Go-Live

Work alongside the Solutions engineers to develop scoping and implementation plans, perform feature gap analyses, and provide tailor-made solutions where applicable

Capture client feedback, insights, and development requests during the implementation phase, communicate them, and streamline them effectively across our Product and Support teams

Build your domain knowledge and become a subject matter expert on our solutions and trends in the indirect tax space

Work closely with the product, engineering, support, and solutions teams to collect and capture client feedback to help build relevant case studies and feature requests

Troubleshoot ongoing implementation issues that come up both on the technical aspect, considering the tax implications, and involving the relevant teams to find resolutions

Manage implementation project timelines and deliverables, ensuring time to revenue, and go-live is optimized and minimized where possible

Track Post-sales and post-go-live metrics and engagement to measure and ensure a successful launch

Qualification

APIsB2B SaaS solutionsTechnical onboardingJSONCloud technologiesERPsEntrepreneurial mindsetSubject matter expertiseProfessional services experienceEnglish proficiency