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HOTWORX · 2 months ago

Trainer Sales Associate/Assistant Manager - 3D Infrared Sauna Fitness Studios

McKinney, TX

Full-time

Onsite

Entry, Mid Level

$13/hr - $16/hr

HOTWORX is a company focused on providing superior customer service in the fitness industry. The Trainer Sales Associate/Assistant Manager role involves driving traffic to the studio, increasing membership, and ensuring customer satisfaction through excellent service and engagement.

FitnessHealth CarePersonal Health

Responsibilities

Complete minimum of 15 hours per week unless otherwise noted by Owner. Always use the time clock provided to account for all work hours

Arrive early, 15 minutes is recommended before all scheduled work shifts, outside promotions, corporate sales appointments and employee educational/training sessions

Consistently maintain a professional appearance by adhering to the HOTWORX® Uniform Policy& Code of Conduct. While on the clock or attending any official studio functions, all staff must wear officially branded tops with official name badges at a minimum. No exceptions are allowed

Always strive for only 5 star online ratings for Yelp, Facebook, Google and other listing sites! 5 stars happen when the studio maintains a culture of supreme customer service and hospitality!

Turn negative reviews into 5 stars by contacting the customer and going above and beyond to solve their grievances! The customer studio experience will always reign supreme. Franchises with the highest level of EFT membership revenues are always the locations with the highest levels of customer service. Whether they are technically wrong or right, the customer is always heard first and then their problem is solved immediately by exercising your ability to give up to $25 worth of free merchandise or session value to solve a problem on the spot. The studio must NEVER argue with a customer. Maintain HOTWORX® customer service standards at all times and monitor results using customer satisfaction surveys to acquire direct feedback to make enhancements. Submit completed forms to the Regional Consultant at PBFC monthly

Follow general cleaning and maintenance checklists and guides as assigned by management

Complete all daily open/closing procedures and checklists for each shift

Ensure that members understand how to use the Burn Off App

Make every member feel special and keep them motivated for the workouts

Assist members during their visits by providing warm greetings for each visit, answering their questions, providing proper sauna and workout instructions, answer all post-workout questions and provide suggestions on gear, hydration and other retail items

Promote participation in the Burn Off Challenge and use of the HOTWORX® App

Sell memberships and do the necessary prospecting and outside promotions for new members. Achieve all membership sales goals. Full billing information and signatures are required for completed sales

Sell retail and learn everything that needs to be discovered about all products and future products that will be introduced. Achieve all retail sales goals

Perform the lesser exciting duties with positivity such as cleaning and keeping the equipment in tidy order

Do want is necessary to meet all prospecting and sales goal

Ensure that minimum requirements for prospecting are met monthly. This includes at minimum, 30 names and numbers turned in and 5 guest passes returned to the studio with employee initials on the back of guest pass from each employee

Initiate social media engagement posts, promotions and on-going ad campaigns by providing insight on results, ideas and more to increase traffic and promote online engagement

Review and update Studio Prospecting/Client tracking logs daily to ensure proper exercise of prospecting duties and follow to increase sales opportunity and personal commissions. This includes new member follow up, new guest tracking, etc

Utilize all HOTWORX®® marketing tools simultaneously and consistently to maximize traffic. Personal Minimum Prospecting Requirements are as follows: Place and maintain 10 lead boxes in strategic business to be checked weekly Generate a minimum of 5 new guests per month through guest pass program Enroll a minimum of 15 new Members each month (50% or higher closing %) Generate a minimum of 30 new guests per month through the Ambassador Program Execute one outside promotion each month Secure 10 new guest (red) appointments each day Secure 3 VIP business partners each month Participate in distribution of 5000 guest passes per month, per studio

Qualification

HOTWORX CertificationCPR CertificationAED CertificationFitness industry backgroundCustomer serviceSales skillsSocial media engagement

Required

Complete HOTWORX Certification. Repeat once annually as a refresher

Maintain active CPR, AED and First Aid certification at all times

Complete all assigned HOTWORX® University Online required courses included in Trainer Sales Associate curriculum. Courses must be repeated once annually or as assigned by management

Complete any newly introduced HOTWORX® University Online courses as they are available

Subscribe to the HOTWORX® weekly blog. read weekly and put into practice. Ensure that all staff members do the same. Encourage customers to subscribe to the blog as well

Participate in any team or corporate trainings including webinars as assigned by general manager

Fitness industry background highly recommended

Complete minimum of 15 hours per week unless otherwise noted by Owner

Always use the time clock provided to account for all work hours

Arrive early, 15 minutes is recommended before all scheduled work shifts, outside promotions, corporate sales appointments and employee educational/training sessions

Consistently maintain a professional appearance by adhering to the HOTWORX® Uniform Policy& Code of Conduct

Always strive for only 5 star online ratings for Yelp, Facebook, Google and other listing sites

Turn negative reviews into 5 stars by contacting the customer and going above and beyond to solve their grievances

Maintain HOTWORX® customer service standards at all times and monitor results using customer satisfaction surveys to acquire direct feedback to make enhancements

Submit completed forms to the Regional Consultant at PBFC monthly

Follow general cleaning and maintenance checklists and guides as assigned by management

Complete all daily open/closing procedures and checklists for each shift

Ensure that members understand how to use the Burn Off App

Make every member feel special and keep them motivated for the workouts

Promote participation in the Burn Off Challenge and use of the HOTWORX® App

Sell memberships and do the necessary prospecting and outside promotions for new members

Achieve all membership sales goals. Full billing information and signatures are required for completed sales

Sell retail and learn everything that needs to be discovered about all products and future products that will be introduced

Achieve all retail sales goals

Perform the lesser exciting duties with positivity such as cleaning and keeping the equipment in tidy order

Do what is necessary to meet all prospecting and sales goal

Ensure that minimum requirements for prospecting are met monthly

Initiate social media engagement posts, promotions and on-going ad campaigns by providing insight on results, ideas and more to increase traffic and promote online engagement

Review and update Studio Prospecting/Client tracking logs daily to ensure proper exercise of prospecting duties and follow to increase sales opportunity and personal commissions

Utilize all HOTWORX®® marketing tools simultaneously and consistently to maximize traffic

Place and maintain 10 lead boxes in strategic business to be checked weekly

Generate a minimum of 5 new guests per month through guest pass program

Enroll a minimum of 15 new Members each month (50% or higher closing %)

Generate a minimum of 30 new guests per month through the Ambassador Program

Execute one outside promotion each month

Secure 10 new guest (red) appointments each day

Secure 3 VIP business partners each month

Participate in distribution of 5000 guest passes per month, per studio