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Afni, Inc. · 2 days ago

Remote Customer Service Representative

United States

Full-time

Remote

Entry Level

$14.50/hr - $16/hr

1+ years exp

Afni, Inc. is a company that has been in business since 1936, committed to investing in the success of its employees. The Remote Customer Service Representative will handle inbound calls for wireless customer service, providing assistance with accounts and troubleshooting customer concerns while delivering excellent service and potentially upselling products.

Customer ServiceInsuranceOutsourcing

No H1B

Responsibilities

Deliver world-class customer service to inbound callers

Utilize product knowledge to troubleshoot and solve customer concerns with empathy and efficiency

Process orders, update accounts, and maintain records

Effectively multitask and demonstrate strong attention to detail

Qualification

Customer service experienceSales-focused mindsetExceptional communicationActive listeningMultitaskingEmpathyProblem solvingTime management

Required

Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting

Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service

Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting

Available for 12 weeks of paid training, with consistent 8-hour shifts scheduled between Sunday and Saturday, 07:00AM – 01:00AM CST

Available to work 8-hour shifts any day of the week, including weekends and holidays, between 07:00AM – 01:00AM CST

Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States

Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)

25Mbps Download/10Mbps Upload

Ping Rate – Less than 100 ms

A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours

Ability to be on webcam during working hours