MDVIP · 3 days ago
Contact Center Sales Team Lead
Boca Raton, FL
Full-time
Onsite
Mid Level
3+ years expMDVIP is a national leader in personalized healthcare, empowering members to achieve their health and wellness goals. The Sales Lead’s primary function is to assist agents supporting transition sales campaigns and manage inbound and outbound sales communications to enhance team productivity.
Health CareMedical
Responsibilities
Support sales leadership by guiding team members in areas such as phone sales, teamwork, call flows, and identifying ongoing training opportunities; handle escalated or complex customer calls as needed
Assist with inbound calls during high-volume periods and participate in outbound sales or survey campaigns as directed
Provide regular performance feedback, conduct coaching sessions and 1:1 meetings to support team development and enhance overall effectiveness
Identify opportunities to improve current processes, systems, and procedures; present recommendations to management for optimization and increased efficiency
Analyze and interpret sales data to identify performance trends and business opportunities
Qualification
Required
High school diploma or GED
Three (3) years of experience and/or training including prior customer service in a call center environment, OR business / administrative experience
Preferred
Associate's degree
Experience with sales methodologies, including consultative selling, upselling, and objection handling
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM tools
Benefits
Health, dental, vision insurance
Retirement plans
Access to ongoing training and leadership development programs
Medical/prescription drug coverage
Dental coverage
Vision coverage
Flexible Spending Account
Health Savings Account
Dependent Care Flexible Spending Account
Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
Disability Income Protection Plan
Employee Assistance Program
401(k) retirement program
Vacation
Paid Holidays and Personal time
Paid Sick and Family and Medical Leave time as required by law
Company
MDVIP
MDVIP was founded as an alternative to a primary healthcare system characterized by long wait times and overextended physicians.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-08-19Acquired
2004-12-23Private Equity
Leadership Team
J
John Kane
Chief Technology Officer
J
Jessica Jacobs
Chief Marketing Officer
Recent News
Company data provided by crunchbase