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Kimpton Hotels & Restaurants · 3 months ago

PT-PM Dining Service Ambassador

Salt Lake City, UT

Full-time

Onsite

Entry Level

1+ years exp

Kimpton Hotels & Restaurants is committed to heartfelt, human connections and creating a unique hospitality experience. The Dining Service Ambassador is responsible for providing quality customer service, serving food and beverages to guests, and creating personal experiences that encourage guest loyalty.

HospitalityRestaurants

Responsibilities

Memorize current menu items and prices, familiarize yourself on the wine list and vintages

Set up scheduled coffee service each morning by 6:00am

Review orders as they arrive and properly prepare the correct amount of silver, linens, and vases

Check orders for presentation and completeness, cover and place in the cart for delivery, with water and beverages added last

Ensure meal completion time is monitored; if meal delivery will be beyond 5 minutes of estimated times, guest is contacted, offered apologies and advised of new time

Prepare and set up the dining area according to guest preferences

Verify wine orders with guests and be sure to present, cork and offer it to the guests for their approval

Be familiar with ticketing and cash handling, check presentation and organization

Ensure that stations are properly cleaned, stocked, and organized

We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job description at times, as we all do

Qualification

FoodBeverage knowledgeCustomer servicePoint-of-sale systemFood Handler CertificationAlcohol Awareness CertificationTask prioritizationWritten communicationPresentation skillsInitiativeFlexibility