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Security Service Federal Credit Union · 23 hours ago

Bilingual Branch Manager (Montwood)

El Paso, TX

Full-time

Onsite

Senior Level

5+ years exp

Security Service Federal Credit Union is seeking a Bilingual Branch Manager to oversee the efficient daily operation of a branch. The role involves providing leadership, training, and supervision for branch staff, meeting established goals, and promoting a service-oriented culture.

Financial Services

Growth Opportunities

Responsibilities

Responsible for the administration and efficient daily operation of a branch

Provides leadership, training, and supervision for Branch and may assist with lower-level management of other Branches within the area

Responsible for meeting established goals according to the Strategic Plan

Develops new business and deepens member relationships, provides a superior level of member service, and promotes the service culture through coaching, guidance, and staff motivation

Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization’s Values

Employee Engagement -- Provides coaching, development, training, and feedback for Branch staff

Effectively hires, on-boards and meets with Branch employees to review their development progress

Shares knowledge with Branch employees on effective practices, competitive intelligence, business opportunities, and acts as a subject matter expert for team

Responsible for setting expectations, leading people to perform, utilizing reports, and tools to identify opportunities to meet the strategic plan

Fosters a Service Culture -- Responsible for setting performance expectations and emphasizes member service regularly through daily tasks, staff meetings, and training sessions

Ensures that service delivery is expedient, accurate, professional, and courteous

Ensures that member advocacy is maximized by resolving all inquiries and/or issues at the point of contact

Provides leadership for escalated member and employee issues and shares knowledge with other branches

Promotes Sales Culture -- Identifies sales opportunities, deepens member relationships, and meets established goals, sales, and budget for the Branch according to the Strategic Plan

Actively promotes the marketing of SSFCU products and services and ensures compliance with policies and procedures

Understands the competitive environment for the area and develops strategies to capture market share

Holds lower-level management at Branch accountable for branch performance results

Branch Operational Soundness -- Responsible for the overall operation and soundness of the Branch, identifying and driving efficiencies, expense management, and audit controls

Continual observation and analysis of the branch to proactively manage the branch workflow

Effective management of staff, resources, systems, and services to ensure optimum use of time and capitalize on efficiencies

Qualification

Management experienceFinancial institution experienceBilingual in SpanishMortgage Loan Originator (MLO)Microsoft applicationsAnalytical skillsLeadership skillsCommunication skillsProblem solving skillsOrganizational skills

Required

High school diploma or equivalent

Minimum of five (5) year of financial institution experience and at least 3 years of management experience

Comprehensive knowledge and experience in cash operations, sales, and management with the knowledge and ability to work both Cash Handling and Member Service tasks

Advanced knowledge of PCs, Microsoft applications and various office automation software

Complete, within 180 days of employment in this role, federal registration as a Mortgage Loan Originator (MLO) as required by the Secure and Fair Enforcement of Mortgage Licensing Act of 2008 (S.A.F.E. Act)

Must maintain active registration while in this role and comply with all requirements of the S.A.F.E. Act, including but not limited to, providing their unique identifier, and ensuring the Registry is updated with significant changes (i.e., name changes and reportable changes to legal or regulatory actions) within 30 days and must update employment and personal information in the Registry as required

Successfully pass a background check against the U.S. General Services Administration (GSA) Excluded Parties List (EPL), the HUD Limited Denial of Participation List (LDP List), and the Federal Housing Finance Agency's (FHFA) Suspended Counterparty Program (SCP) list as required by secondary market investors

Must maintain ability to pass any subsequent background checks against these lists and comply with all their requirements

Preferred

Bilingual in Spanish

Bachelor's degree in Finance, Business Management or related area preferred

Comprehensive knowledge of current federal, state and NCUA regulations applicable to the credit union environment

Understands the business needs of financial institutions or credit unions

Extensive business background with mentor-level skills and experience in leadership

Strong communication, analytical, problem solving, and decision making skills to effectively uncover and resolve complex member and employee issues for individuals at all levels

Must be sensitive to credit union needs, member and employee goodwill and public image when unique situations present themselves

Strong supervisory and leadership skills required to manage, motivate, and develop branch employees

Detail oriented, strong organizational skills, and high degree of accuracy

Self-starter, ability to work independently in a fast-paced environment