Valley Bank ยท 1 day ago
Regulation E Claims Specialist
Clifton, NJ
Full-time
Onsite
Entry Level
2+ years expValley Bank is a leading relationship bank built for growth, focusing on the potential of both clients and associates. The Reg E Claims Specialist will investigate customer claims related to unauthorized electronic transactions, ensuring compliance with regulations and timely resolution of issues.
Banking
Responsibilities
Investigate customer claims related to unauthorized or erroneous electronic transactions (e.g., debit card, ACH, ATM) in accordance with Regulation E, EFTA, and NACHA guidelines
Ensure all claims are processed within regulatory timeframes, including provisional credit issuance and final resolution
Communicate clearly and professionally with customers regarding claim status, required documentation, and resolution outcomes
Collaborate with internal departments such as Fraud, Risk, Compliance, Customer Service, and Retail to gather supporting evidence and ensure accurate claim adjudication
Document all investigative steps, findings, and communications in the bank's case management system
Monitor claim trends and escalate suspicious activity or potential fraud to the appropriate teams
Stay current on changes to Reg E, NACHA rules, and other relevant banking regulations
Participate in audits and compliance reviews related to claims handling and Reg E adherence
Qualification
Required
Strong understanding of banking operations, fraud detection, and consumer protection laws
In-depth understanding of Regulation E, EFTA, and electronic payment systems
Familiarity with banking platforms, dispute resolution systems, and fraud detection tools
Strong analytical, problem-solving, and decision-making skills
Excellent written and verbal communication skills
Ability to manage multiple cases and meet strict deadlines
High School diploma or GED and minimum of 2 years of experience in banking operations, fraud investigations, or claims processing
Preferred
Bachelor's degree in a related field and direct experience handling Reg E claims
Company
Valley Bank
Valley National Bank is a regional financial institution
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Curt Lang
Chief Banking Officer, New Jersey
Sanjay Sidhwani
Chief Data & Analytics Officer
Recent News
2025-12-02
alleywatch.com
2025-11-24
2025-11-21
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