Mass Markets ยท 3 months ago
Call Center Representative
US-GA-Midway
Full-time
Onsite
New Grad, Entry Level
0+ years expMCI is one of the fastest-growing tech-enabled business services companies in the USA, focusing on delivering Customer Experience and Business Process Outsourcing solutions. They are seeking enthusiastic Call Center Representatives to manage inbound and outbound customer service and sales interactions, ensuring exceptional customer experiences and resolving inquiries effectively.
ConsultingInformation Technology
Responsibilities
Handle inbound and outbound calls professionally and efficiently
Resolve customer issues on the first call through effective problem-solving
Research and retrieve information across systems to support customer needs
Accurately document interactions and process claims
Guide customers through options to find the best solutions
Follow scripts, policies, and procedures while using available resources
Protect customer privacy and handle sensitive information appropriately
Escalate complex issues to the appropriate team members
Stay current with training, updates, and program knowledge
Maintain consistent attendance and adhere to scheduling requirements
Qualification
Required
Must be 18 years or older
High school diploma or equivalent
Strong communication and organizational skills
Typing speed of 20+ WPM
Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Familiarity with Windows operating systems
Reliable and punctual
Skilled in troubleshooting and follow-up
Able to multitask and self-manage effectively
Excellent interpersonal skills
Preferred
1+ year of experience in customer service, tech support, sales, or administrative roles
Experience in state or federal work environments
Benefits
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance.
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Company
Mass Markets
Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-06-24
Company data provided by crunchbase