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ECS · 21 hours ago

Process & Change Management Specialist – CSAM Program

Bethesda, MD

Full-time

Onsite

Senior Level, Lead/Staff

$107K/yr - $130K/yr

10+ years exp

ECS is a leading mid-sized provider of technology services to the United States Federal Government. They are seeking a Process & Change Management Specialist to design, document, and operationalize processes for the Cybersecurity Assessment and Management (CSAM) platform, driving adoption of standardized workflows and facilitating training sessions.

Artificial Intelligence (AI)Cloud InfrastructureComplianceConsultingCyber SecurityInformation TechnologyMachine LearningSecuritySoftware

No H1B

U.S. Citizen Only

Responsibilities

Designs and documents processes for how ICOs provide, update, and maintain their CSAM data

Establishes workflows for change requests, interconnection approvals, contingency planning, supply chain risk tracking, cloud service approvals, and authorization memos

Facilitates training sessions, creates user guides, and ensures ICOs understand their role in the CSAM process

Conducts readiness reviews before new workflows go live in CSAM and runs UAT to validate function and usability

Supports adoption and drives culture shift toward continuous monitoring and Ongoing Authorization (OA)

Captures requirements for CSAM workflows from leadership and ICOs; prioritizes and refines backlogs

Continuously improves workflows based on user feedback, audit findings, and new policy requirements; updates SOPs and communications accordingly

Tracks program milestones and metrics; provides status reporting and stakeholder briefings

Qualification

Process designChange managementUser acceptance testingCybersecurity knowledgeStakeholder engagementCommunication skillsProject managementTraining developmentRisk managementMetrics trackingContinuous improvementDocumentation skillsTeam facilitation

Required

Excellent written and verbal communication; adept at executive briefings and cross-functional facilitation

10+ years of work-related experience leading complex, cross-functional IT/cyber projects and process change

Proven ability to design and institutionalize program processes, KPIs, and governance artifacts (RACI, SOPs, playbooks)

Hands-on experience translating stakeholder requirements into CSAM (or comparable GRC) workflows and forms

Experience planning and running user acceptance testing (UAT), readiness reviews, and controlled go‑lives

Strong background in change management (communications, training plans, adoption metrics)

Familiarity with NIST RMF, SP 800-53 control families, ISCM/OA concepts, and associated evidence workflows

Ability to track milestones, manage risk/issue logs, and adjust plans/resources to hit quality and schedule targets

Bachelor's Degree in a relevant field (e.g., Information Systems, Cybersecurity, Engineering, Business)

Public Trust Tier 2S (moderate-risk) eligibility and ability to obtain/maintain HSPD‑12 credentials, per client requirements

Preferred

Experience facilitating interconnection approvals, cloud service onboarding/approvals, and supply chain risk workflows

Background drafting or maintaining contingency planning procedures and authorization memo templates

Familiarity with data quality checkpoints and feedback loops that improve CSAM workflow outcomes

Experience developing concise user guides, quick‑reference job aids, and delivering live trainings to diverse user groups

CAP, PMP, Prosci/ADKAR, ITIL, or comparable certifications

Company

ECS

Glassdoor3.6

ECS is a fast-growing 4,000-person, $1.2B provider of advanced technology solutions for federal civilian, defense, intelligence, and commercial customers.

Founded in 2001

Fairfax, Virginia, USA

1001-5000 employees