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Afni, Inc. · 12 hours ago

Customer Service Representative - Work at Home

United States

Full-time

Remote

Entry Level

$14.50/hr - $16/hr

1+ years exp

Afni, Inc. is a well-established company that has been in business since 1936, and they are seeking a Customer Service Representative to provide excellent support to wireless customers. The role involves handling inbound calls, troubleshooting customer concerns, processing orders, and maintaining accurate records in a remote work environment.

Customer ServiceInsuranceOutsourcing

No H1B

Responsibilities

Deliver world-class customer service to inbound callers

Utilize product knowledge to troubleshoot and solve customer concerns with empathy and efficiency

Process orders and update accounts and records

Effectively multitask and maintain strong attention to detail

Qualification

Exceptional communicationActive listeningSales-focused mindsetCustomer service experienceProblem solvingMultitaskingTime managementSelf-motivated

Required

Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting

Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service

Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting

Work at Home: A minimum of 6 months of work-at-home experience is required

Available for 12 weeks of paid training, with consistent 8-hour shifts scheduled between Monday and Friday 7:00AM - 6:00PM Central time

Available to work 8-hour shifts Monday - Friday, including weekends and holidays, between 7:00AM – 6:00PM CST

Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States

Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)

25Mbps Download/10Mbps Upload

Ping Rate – Less than 100 ms

A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours

Ability to be on webcam during working hours