Keller Executive Search · 2 months ago
Senior Customer Service Manager
Portland, Oregon, United States
Full-time
Hybrid
Senior LevelKeller Executive Search is seeking a Senior Customer Service Manager to lead their Customer Service operations in Portland, OR. The role involves shaping strategy, building scalable processes, and partnering with various teams to deliver measurable impact.
Staffing & Recruiting
Responsibilities
Define the Customer Service vision, roadmap, and annual operating plan aligned to business goals
Build and lead a high‑performing Customer Service team; set clear objectives and coach managers
Own Customer Service KPIs and reporting; drive continuous improvement and operational excellence
Establish scalable policies, processes, and tooling for Customer Service across regions
Partner with executive leadership and cross‑functional stakeholders to deliver outcomes
Manage budgets, vendors, and risk within the Customer Service portfolio
Qualification
Required
Lead Customer Service for Keller Executive Search in Portland, OR, United States
Shape strategy and build scalable processes
Partner across the firm to deliver measurable impact
Define the Customer Service vision, roadmap, and annual operating plan aligned to business goals
Build and lead a high‑performing Customer Service team; set clear objectives and coach managers
Own Customer Service KPIs and reporting; drive continuous improvement and operational excellence
Establish scalable policies, processes, and tooling for Customer Service across regions
Partner with executive leadership and cross‑functional stakeholders to deliver outcomes
Manage budgets, vendors, and risk within the Customer Service portfolio
Company
Keller Executive Search
Keller Executive Search is a boutique executive recruitment and advisory firm dedicated to connecting top-tier talent with leading organizations worldwide.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase