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BankUnited · 5 hours ago

Treasury Solutions Head of Account Services

Melville, NY

Full-time

Onsite

Director/Executive

7+ years exp

BankUnited is a financial institution seeking a Treasury Solutions Head of Account Services to develop and deliver the vision, strategy, and roadmap for Account Services. This role involves product strategy, development, and day-to-day management, ensuring effective collaboration and product performance while adhering to regulatory requirements.

BankingFinanceFinancial Services

Diversity & Inclusion

Responsibilities

Define product strategies, anchored by compelling data, that deliver superior client value and contribute to the firm's objectives

Analyze emerging trends, market research, competitive analysis, customer feedback, and product/channel metrics to shape strategic direction

Define product roadmaps and prioritize programs to support the realization of the product strategy

Collaborate with existing vendors on strategic opportunities and drive roadmap alignment in support of product strategy

Create presentations that inform and communicate product vision

Provide monthly promotions to highlight key accomplishments

Assist with analysis of pricing and profitability and craft recommendations for opportunities to increase revenue and decrease expenses

Be accountable for the realization of your strategy

Define program scope, author business cases, and define user experience for new products and enhancements

Approve business requirements, KPIs and acceptance criteria for prioritized programs

Ensure collaboration with cross-functional teams to capture requirements and account for any impacts to the organization

Influence and approve the user experience defined by the program teams

Collaborate with staff to define the comprehensive commercialization plan, including sales, implementation, service, billing, and reporting

Ensure effective preparation and presentation by staff of statuses of programs to firmwide stakeholders

Provide transparency to business and technology leadership on project status and risks

Ensure key risk controls and monitoring are accounted for in a solution

Ensure user acceptance testing by product and support teams

Ensure defects are managed effectively by vendor(s) and staff

Provide effective communication on product improvements and new feature releases

Be accountable for delivery of the roadmap

Collaborate with service representatives, lines of business, and sales teams to provide subject matter expertise as needed to resolve issues

Handle escalated problems, as needed from internal customers, business partners or clients regarding services and procedures

Actively manage relationships with existing vendors to define and drive exceptional product performance in production

Ensure effective product risk management is practiced by the team and that key risk controls and monitoring are operating effectively

Adhere to Bank policies and procedures and complete required training

Perform special projects, as assigned by manager

Actively invest in building and developing team members

Assist manager to actively define and drive continuous improvement into our operating model

Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.)

Identifies and reports suspicious activity

Qualification

Product ManagementTreasury ProductsAgile PracticesJIRAClient Portal MigrationTeam DevelopmentSales SupportMarket Research

Required

Bachelor's Degree required

Must have a minimum of 7 years of experience in management of Treasury products provided via online and mobile channels

Demonstrated experience in all aspects of product management, from Strategy to Development to P&L management to BAU oversight

Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.)

Adheres to Bank policies and procedures and completes required training