Oracle · 1 day ago
Technical Analyst 4-Support
Nashville, TN
Full-time
Onsite
Mid Level
$30.87/hr - $67.88/hrOracle is a world leader in cloud solutions, and they are seeking a Technical Analyst 4-Support to join their Executive Support Services Team. This role involves providing expert IT support to executives, ensuring optimal computing environments, and delivering high-level technical assistance in a fast-paced, customer-focused setting.
Data GovernanceData ManagementEnterprise SoftwareInformation TechnologySaaSSoftware
Responsibilities
Deliver 24x7x365 end-point and end-user support for executive clients
Troubleshoot executive endpoint issues with a focus on iOS and macOS while staying up-to-date with latest upgrades and security patches
Rapidly identify and resolve issues leveraging administrative expertise with Call Manager, Exchange, Azure AD, O365, Zoom, and Slack
Perform diagnostic testing, repair, and replacement of faulty hardware; manage ordering of replacement parts as needed
Act as liaison between executives and service owners or suppliers, coordinating resolution of escalated support issues
Install, configure, upgrade, and troubleshoot required applications, ensuring optimal executive computing environments
Support executive deployment of security profiles and corporate images via Unified Endpoint Management tools
Resolve software and hardware security compliance and risk management issues for executives
Provide technical issue resolution through multiple channels: in person, email, phone, chat, and video conferencing
Lead projects to enhance hardware, software, video, or other technologies supporting executives
Develop and publish user-focused training documentation to facilitate knowledge sharing and productivity
Qualification
Required
Proven expertise in Apple products and Windows OS, with rapid adaptability to new technologies and features
Demonstrated executive-level (C-Suite) support experience, ideally within the tech sector or a managed service provider
Administrative proficiency in Call Manager, Exchange, Azure AD, O365, Zoom, and Slack
Dedicated to delivering world-class, concierge-level support with a focus on executive productivity
Excellent communicator across all levels and channels—email, Slack, text, phone, video, and in person
Highly self-motivated, detail-oriented, adaptable, and effective in fast-paced, dynamic environments
Deep understanding of Microsoft Windows, Apple macOS, and Microsoft productivity tools
Skilled in installation, configuration, and troubleshooting across multiple operating systems
Extensive IT customer service and executive support experience in corporate settings
Advanced knowledge of connectivity, internet security, and endpoint protection solutions
Benefits
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
Company
Oracle
Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.
Founded in 1977
10001+ employees
H1B Sponsorship
Oracle has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1271)
2024 (846)
2023 (995)
2022 (1192)
2021 (985)
2020 (755)
Funding
Current Stage
Public CompanyTotal Funding
$25.75BKey Investors
Sequoia Capital
2025-09-24Post Ipo Debt· $18B
2025-02-03Post Ipo Debt· $7.75B
1986-03-12IPO
Leadership Team
Esteban Rubens
Healthcare Field CTO
G
Gerard Warrens
Field CTO, Business Strategy and Transformative Technologies
Recent News
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