Canary Technologies · 2 months ago
Customer Success Manager, Strategic Global Brands
San Francisco, CA
Full-time
Hybrid
Senior Level
$140K/yr - $180K/yr
5+ years expCanary Technologies is a leading provider of hospitality-specific AI software, utilized by over 20,000 hoteliers worldwide. The Enterprise Customer Success Manager will oversee strategic relationships with major hotel groups, ensuring successful deployments and long-term account success through collaboration with various teams.
Enterprise SoftwareHospitalityHotelProductivity Tools
Responsibilities
Serve as the strategic owner of assigned enterprise accounts, maintaining long-term executive and operational relationships
Quarterback across workstreams, coordinating with the Enterprise Implementation Manager (deployments) and Sales (expansions)
Lead strategic account planning: develop success plans tied to brand-level outcomes and property-level adoption
Conduct regular executive business reviews, providing insights, surfacing risks, and identifying opportunities for deeper partnership
Ensure smooth transitions from deployment to adoption by partnering with the Implementation Manager
Monitor product usage and adoption across large portfolios; intervene to mitigate risks and drive outcomes
Partner with Sales to uncover and execute expansion opportunities, ensuring seamless customer experience through the sales cycle
Advocate for customer needs internally by partnering with Product, Engineering, and Support to influence roadmap and resolve escalations
Promote customer advocacy, transforming satisfied brands into champions of Canary
Qualification
Required
BA/BS degree
5+ years in Enterprise Customer Success, Account Management, or Strategic Consulting—preferably in hospitality technology or SaaS
Proven ability to manage complex, multi-stakeholder enterprise accounts
Strong executive communication skills with the ability to influence C-level stakeholders
Experience in strategic planning and account growth within global or multi-property enterprises
Collaborative mindset, with proven ability to work cross-functionally with technical and commercial counterparts
Strong problem-solving skills and ability to manage competing priorities in fast-paced environments
Preferred
Project Management Professional (PMP) certification or equivalent experience is a plus
Benefits
Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.
Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.
Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.
Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city!
Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.
Company
Canary Technologies
Canary Technologies provides a digital guest management platform for hotels streamlining check-in, messaging, payments, and upsells.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$177MKey Investors
Brighton Park CapitalInsight PartnersF-Prime
2025-06-12Series D· $80M
2024-06-12Series C· $50M
2022-10-27Series B· $30M
Leadership Team
SJ Sawhney
Co-Founder & President
Recent News
2026-01-16
2026-01-16
2026-01-13
Company data provided by crunchbase