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TriStar Summit Medical Center · 2 weeks ago

Switchboard Operator

Hermitage, TN

Part-time

Onsite

New Grad, Entry Level

TriStar Summit Medical Center is part of HCA Healthcare, a leading provider of healthcare services in the nation. They are seeking a Switchboard Operator responsible for operating the hospital switchboard and pager system, directing incoming calls, and providing excellent customer service to patients and staff.

Customer ServiceFinanceHealth CareHospitalMedicalOncology

Responsibilities

Receive and direct all incoming calls to the appropriate party, in a timely and professional manner

Coordinate with Hospital units and staff during visitation times while providing excellent customer service to all employees, visitors, physicians, patients and referral sources

Coordinate with RESPOND on individuals presenting for assessments and entering information into the EMTALA log and also on calls and/or regarding potential concerns for customers waiting to be assessed and/or admitted

Assist in any possible way with customer/patient/family needs during phone call and visitation times as well as for those waiting to be seen by hospital staff for any reason

Coordinate with business office meal ticket monies, safe entries and removals, mail distribution, and vehicle sign ins/outs

Qualification

PBX experienceCustomer serviceHigh School DiplomaGED

Required

High School Diploma or GED required

Preferred

PBX/Customer Service Experience preferred

Benefits

Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.

Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

Fertility and family building benefits through Progyny

Free counseling services and resources for emotional, physical and financial wellbeing

Family support, including adoption assistance, child and elder care resources and consumer discounts

401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

Employee Stock Purchase Plan

Retirement readiness and rollover services and preferred banking partnerships

Education assistance (tuition, student loan, certification support, dependent scholarships)

Colleague recognition program

Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

Company

TriStar Summit Medical Center

Serving Davidson, Wilson and surrounding counties, TriStar Summit is a 234-bed comprehensive facility includes a Level III Trauma center and offers a full array of acute care services, including cardiology, oncology, orthopedics/spine, rehabilitation and women’s services.

Founded in 1996