KASCO LLC · 2 months ago
Field Service Representative
Los Angeles, CA
Full-time
Onsite
New Grad, Entry LevelKASCO LLC is an industry leader in providing quality products and services to the meat processing and retail food industries. The Field Service Representative is responsible for maintaining and repairing food processing equipment, delivering products, and ensuring customer satisfaction through exceptional service and support.
Food and BeverageGroceryManufacturingPackaging Services
Responsibilities
Performs all maintenance and preventative maintenance, such as troubleshooting and repair on food processing equipment, including band saws, juicers, meat grinders, slicers, tenderizers, etc
Performs safety audits on customer's equipment
Maximize sales dollars of KASCO services customer calls by delivering/sale of KASCO products and full line of repair services to targeted customers
Prospects independent specialty stores, small packers and small chains in territory for new business
Sell special programs created and provided by KASCO
Provide technical support to customers on proper use of equipment
Maintain control of inventory including predetermined level of inventory at each customer location. Forecast and maintain KASCO determined level of inventory in field warehouse and truck. Place reorders (per guidelines) with KASCO headquarters in a manner insuring timely and economical receipt of products. Order parts on a timely basis to have inventory available to service customers
Manage route territory according to established schedule, including the number of stops, and the amount of time spent at each stop. Keep territory on schedule
Provide special and emergency calls in a timely fashion to assure maximum service and customer satisfaction
Provide effective administration of the order processing and invoice collection. Through use of laptop computer or tablet or Palm, produce invoicing at store level. For accounts below minimum billing levels, collect payment on delivery of service and properly remit to KASCO headquarters in a timely manner
Maintain a safe work environment. Adhere to all Company and federal and state safety regulations. Operate vehicle in a safe and courteous manner. Maintains service vehicle according to Company policy. Adheres to all company policies and procedures
Provide an effective, professional and visible external professional image of KASCO in accordance with company programs and policy which includes:
+ Uniform wearing - clean clothing, proper steel toed shoes
+ Clean and organized van, inside and out. Van stocked with proper tools, product, etc
+ Professional personal communications
Qualification
Required
Accredited High School diploma, Business or trade school or GED
Excellent mechanical/electrical/electronic aptitude
Related technician repair skills
Ability to sell
Strong interpersonal skills - Able to create relationships
Good rapport building skills
Self driven / self starter - Able to work with little direct supervision
Goal oriented
High self esteem
Entrepreneurial drive
Good listener
Professional appearance
Professional demeanor
High attention to detail
Time Sensitive
Follows through with assignments
High integrity/honesty
Financially responsible
Follows directions
Safe driver
Mechanical aptitude - able to comprehend technically KASCO's service program
Proficient with tools and demonstrated ability to repair things
Basic electrical knowledge
Ability to read and interpret machine schematic drawings
Able to order and deliver repair items
Ability to operate an electronic tablet, laptop computer, and a smart phone
Ability to learn new technology and repair and service procedures and specifications
Able to manage the details of van inventory maintenance and replenishment
Invoice preparation and checking mathematical aptitude
Valid, clear driver's license in the state he/she resides
Company
KASCO LLC
KASCO is a leading manufacturer of blade products for the meat, food and wood cutting industries with global distribution sales.
Founded in 1901
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Elizabeth Trodus
Chief Financial Officer
Recent News
Company data provided by crunchbase