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Odyssey Relocation Management · 4 months ago

Manager, Client Relations

Mission Viejo,CA,US

Full-time

Onsite

Mid Level

3+ years exp

Odyssey Relocation Management is a leading provider of domestic and international mobility solutions, known for delivering an elite level of service. The Manager of Client Relations will nurture and strengthen relationships with corporate clients, ensuring exceptional service delivery and supporting clients with policy administration, reporting, and account management. This role requires strong organizational, analytical, and communication skills to contribute to the company's growth in a collaborative environment.

Human ResourcesManagement ConsultingService Industry

Responsibilities

Support the relationship between Odyssey and assigned clients by maintaining ongoing communication, ensuring service quality, and coordinating deliverables

Serve as a point of contact for day-to-day client needs, including policy clarification, issue resolution, and reporting

Assist in the development and implementation of client-specific account plans in coordination with Client Operations and senior leadership

Ensure quality service by monitoring client feedback, helping resolve service issues, and escalating concerns when appropriate

Provide guidance on relocation policies and recommend adjustments or improvements when needed

Track and monitor account activity, billing accuracy, and service performance; assist in preparing client reports and presentations

Participate in client meetings, conference calls, and training sessions to support client engagement and relationship-building

Partner with suppliers and internal departments to ensure effective service delivery aligned with client expectations

Follow company policies on data access, handling, and storage while ensuring compliance with other relevant data privacy regulations

Contribute to special projects such as client training sessions, conferences, or internal initiatives

Support the Director of Client Relations with budget planning, reporting, and client presentations

Identify opportunities to enhance client satisfaction and promote Odyssey’s services

Qualification

Global mobilityAccount managementClient relationsData analysisCommunication skillsOrganizational skillsProblem-solvingTeam-orientedProject management

Required

Strong background in global mobility and account management

Excellent written and verbal communication skills

Detail-oriented with strong organizational and multi-tasking abilities

Ability to build positive client relationships and foster collaboration

Responsive, resourceful, and adaptable under pressure

Analytical and problem-solving skills

Team-oriented with a customer-first mindset

Proficiency in MS Office; experience with reporting and data analysis preferred

Bachelor's Degree or equivalent work experience required

Minimum 3 years of experience in global mobility, with at least 1 year in account management or client relations

Demonstrated ability to manage client accounts and resolve issues effectively

Proven customer service and relationship-building skills

Preferred

Experience with reporting and data analysis preferred

Project management or portfolio management experience preferred

Experience working in a growing, fast-paced business environment a plus

Company

Odyssey Relocation Management

Odyssey Relocation is a leading provider of customer-centric domestic and global mobility solutions for corporations seeking a customized service partnership and relocation program aligned with their business objectives.

Founded in 2003

Mission Viejo, California, USA

11-50 employees