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justt · 1 month ago

Enterprise Customer Success Manager NY

New York, NY

Full-time

Onsite

Senior Level

5+ years exp

Justt is a global company that helps brands manage chargebacks through an AI-driven platform. The Enterprise Customer Success Manager will manage enterprise customer portfolios, analyze performance, and drive retention and growth strategies.

Artificial Intelligence (AI)Financial ServicesFinTechPayments

Responsibilities

Manage a portfolio of top-tier enterprise customers across commercial, technical, support, and product dimensions

Analyze portfolio performance, combining data and customer feedback to generate actionable payment insights

Identify and execute expansion opportunities end-to-end to achieve account growth targets

Define and drive retention strategies through structured account plans to meet retention goals

Lead business review meetings and engage senior management to strengthen multi-level stakeholder relationships

Act as the go-to expert on new feature releases, ensuring smooth and effective customer adoption

Collect and communicate client feedback to Product and R&D teams to influence roadmap priorities

Deliver client training and enablement sessions to drive value realization

Collaborate cross-functionally with Sales, Product, and Marketing to expand Justt’s regional presence

Qualification

Customer Success ManagementAnalytical SkillsProject ManagementPayments Industry ExperienceCross-functional CollaborationRelationship BuildingAdaptability