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BlueScope North America · 1 day ago

Customer Service Representative

Annville, PA

Full-time

Onsite

Mid Level

3+ years exp

BlueScope North America is a leading manufacturer of building solutions with a commitment to quality and customer service. The Customer Service Representative assists the Project Manager by managing field issues reported by customers, collaborating with various functions to resolve claims, and ensuring effective communication throughout the claims process.

Consumer Goods

Responsibilities

Contribute to providing services and products with Zero Defects

Respond to field issues reported by the Builders and problem solve field issues to resolve claims by reviewing plans, specifications, scope, COGS, job folder, and clarification

Work with Manufacturing and Shipping on completing parts orders as well as processing job adds, shortages, and errors through Compass and BSP

Write change orders and ensure they flow properly through the business

Collaborate with Manufacturing, Engineering, and Project Management to determine final resolution

Track and follow-up on status of claims

Document potential claim issues and provide Project Managers with back-up information for submitted claims

Complete claims analysis and develop training on results of root cause analysis

Create field call tracking matrix for complex multi-phase projects

Hold communication meetings with internal and external personnel to bring all claims and errors to completion

Facilitate communications with Builder during claims investigation and resolution process

Qualification

Pre-Engineered Metal BuildingAutoCADClaims AnalysisProject ManagementCommunication

Required

Associates or 2-year technical degree

3 years of related work experience in detailing, project clarification, project assistant or project management

Experience with Pre-Engineered Metal Building practices, including parts order entry processes and reading architectural and VPC construction drawings