City Brew Coffee · 2 months ago
CB11 Shift Lead: 710 Main St Suite 100 Billings, MT 59105
Billings, MT
Full-time
Onsite
Mid LevelCity Brew Coffee is dedicated to providing exceptional customer experiences and is seeking a Shift Lead to ensure smooth store operations. The Shift Lead will be responsible for leading the team, maintaining high standards of service, and managing cash handling while fostering a positive work environment.
CoffeeFood and BeverageFood Processing
Responsibilities
Greet and welcome guests with a positive, customer-first attitude
Prepare and serve high-quality coffee, espresso drinks, teas, and food items promptly and with a sense of urgency to ensure an exceptional customer experience
Keep the café clean, organized, and fully stocked at all times
Provide coaching, training, and ongoing feedback
Foster a positive, collaborative team environment by leading through example
Demonstrate SERVE (Smile, Engage, Respect, Visible, Eager) principles in every interaction
Open and close the store following company procedures
Keep a neat and tidy appearance by wearing the approved dress code and maintain good personal hygiene that reflects our welcoming, customer-focused culture
Oversee cash handling, bank deposits, and reconciliation procedures
Encourage team participation in sales-building strategies
Utilize downtime efficiently for cleaning, restocking, or others productive activities
Keep a neat and tidy appearance by wearing the approved dress code and maintain good personal hygiene that reflects our welcoming, customer-focused culture
Deliver on •The Three Things• every shift: Lead Service, Drive Sales, and Cash Handling
Qualification
Required
Leadership or supervisory experience (food/beverage or retail preferred)
Strong communication and teamwork skills
Reliable, positive, and passionate about coffee & service
A positive customer-focused attitude with a passion for coffee and people
Willingness to learn and grow, receptive feedback
Ability to multitask in a fast-paced environment
25 – 30 hours per week, at least 4 shifts weekly; Must also have 3-4 opens/closes weekly, including weekends and holidays
Availability must remain consistent for 6 months
Reliable transportation to and from work
Ability to stand for extended periods of time
Comfortable with repetitive tasks
Endurance to work full shifts and lift/carry supplies and equipment as needed
Benefits
Free/discounted drinks
Rewards & Recognition Program
Company
City Brew Coffee
City Brew Coffee is a coffee shop.
Founded in 1998
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Chip Crittenden
Chief Executive Officer
Company data provided by crunchbase