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Colorado Health Network · 2 months ago

Program Coordinator

Denver, CO

Full-time

Onsite

Entry, Mid Level

$23.11/hr - $24.04/hr

2+ years exp

Colorado Health Network (CHN) is dedicated to fostering an inclusive and diverse workplace. The Programs Coordinator is responsible for coordinating day-to-day operations of the agency reception desk and providing program support across CHN departments to meet the evolving needs of people affected by HIV and other health conditions.

Health CareMedicalNon Profit

Responsibilities

Staff the reception desk, as scheduled, up to all open business hours

Serve as the agency's first point of contact both in person and on the phone, providing excellent customer service to all visitors, clients, participants, patients, and callers, while ensuring that all inquiries are routed appropriately

May be asked to assist with ordering programmatic supplies and will work with corresponding program manager and/or director

Maintain office supplies inventory by checking stock on-hand to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies and remitting all supply order related documentation and receipts for reconciliation in a timely manner

Work with facilities department on office maintenance needs and cleaning

Enforce standards associated with confidentiality. This position is called to help support the maintenance of confidentiality/privacy of all clients/participants/patients

Maintain the overall appearance of the reception area: straighten publications and materials, remove trash, wipe down surfaces at end of day, re-stock supplies that are made available to clients/the public in the re-stock supplies that are made available to clients/the public in the lobby and update bulletin boards, etc. Monitor and transfer incoming phone calls, record outgoing voicemail messages, and ensure all general voicemail messages are transferred to appropriate person(s)

Update voicemail and post signage as needed to inform clients of any changes to office or service hours

Assist with preparing reports for all programs as requested by program manager or director

Attend and participate in required staff and department meetings; take meeting minutes when requested

Support office communications by assisting staff with outreach efforts, coordinating information, managing staff in/out board if needed, and completing organizational tasks

Compile and create original content for newsletters and social media channels for clients, participants, donors, and community members

Provide onsite support, as needed, for external outreach events to reach priority populations

As employees of a charitable organization, all staff share the responsibility of serving as ambassadors for the organization in the community. This can be achieved by fostering the development of relationships with potential constituents/donors as well as by participating in CHN events/activities

Provide support for event planning and logistics, including researching venues, coordinating food and beverage services, ordering supplies and audiovisual equipment, arranging travel, producing event signage, and ensuring décor meets organizational and stakeholder expectations. Provide on-site event support as requested

Propose new ideas to improve the event planning and implementation process

Assist with planning and coordination of the annual Staff Summit, including administrative, logistical, and organizational tasks

Coordinate holiday food boxes and gift donations as needed

Serve as an additional staff liaison to the regional council, attend meetings and events, and take minutes as needed

Support outreach and community engagement efforts by providing health education and promoting risk-reduction strategies

Supports implementation and reporting of activities funded through Health Education/Risk Reduction (HE/RR), ensuring alignment with program deliverables and regional objectives

Provides varying levels of assistance and support to all programs and servi

Qualification

Customer ServiceEvent PlanningAdministrative SupportCommunication SkillsBilingual

Required

Friendly, professional, and collaborative self-starter

Ability to provide excellent customer service to all visitors, clients, participants, patients, and callers

Experience in operational, administrative, and programmatic support

Ability to maintain confidentiality/privacy of all clients/participants/patients

Strong communication skills

Ability to compile and create original content for newsletters and social media channels

Experience in event planning and logistics

Ability to support outreach and community engagement efforts

Ability to assist with preparing reports for all programs as requested

Ability to attend and participate in required staff and department meetings

Ability to take meeting minutes when requested

Benefits

Health & Wellness Benefits: Health, Dental, Vision, Life, Short- and Long-Term Disability Insurance, and an Employee Assistance Program (EAP)

Employee only share of health insurance premium is 100% paid for by CHN

Paid Time Off (PTO): Generous leave policy (at the end of one year full time employee accrue 3 weeks of PTO), 13 paid holidays, up to 2 floating holidays, and 1 day of wellness time (all time off benefits for part time employees are prorated based on the number of hours scheduled per week).

Retirement Savings: 403(b) plan with employer matching $1 for $1 up to 3% and $0.50 on the $1 for 4 and 5%

Education & Professional Development: Tuition reimbursement and access to ongoing learning opportunities

Additional Benefits: Flexible Spending Accounts (FSA), Health Spending Account (H SA), Voluntary, EAP

STD, LTD and Basic Life 100% paid for by CHN.

Eligible for Federal Loan Forgiveness Program