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Bizerba · 2 months ago

Key Account Field Service Technician - Industrial Systems

Richmond, VA

Full-time

Onsite

New Grad, Entry Level

Bizerba is seeking a Key Account Field Service Technician based in Richmond, VA, to support their growing Industrial division. This role involves servicing key account customers across the East Coast, performing scheduled maintenance, emergency repairs, and equipment installations.

Machinery ManufacturingManufacturing

Responsibilities

Perform equipment installations, service, and preventive maintenance at customer sites — locally, across the East Coast, and nationwide as needed

Travel at a moment’s notice when urgent service support is required

Maintain personal parts inventory and ensure annual counts remain within a -5% variance

Provide remote and on-site technical support for customers and distributors, including participation in a rotating on-call schedule and monitoring shared service emails

Deliver equipment demonstrations and training for operators and maintenance teams

Communicate technical issues and collaborate with the Industrial Division on resolutions

Prepare and maintain accurate technical documentation, service reports, and project updates

Meet company objectives related to budget, reporting, and profitability

Ensure timely and detailed logging of work orders, service activities, and expenses in ADP, SIS, and Concur

Maintain company vehicle, tools, and spare parts in excellent working condition

Qualification

Electrical skillsMechanical skillsTechnical supportTechnical documentationCustomer serviceBasic computer skillsIntegrityWork ethicIndependent work

Required

Associate degree or equivalent from a two-year technical school or college

Strong electrical and mechanical skills are a must

Able to travel frequently, up to several hours of driving per day, possible. Must be open to on-call and occasional weekends and/or overnight travel. Typical travel is 50-80% plus overnight. (Food stipend and travel expenses covered)

Excellent customer service skills as this position acts as the 'face' of the Company

Must possess basic computer skills and knowledge

High level of integrity and work ethic, including being energetic and self-motivated

Able to work independently and remotely with project teams

Possess a valid driver's license and be able to successfully pass a criminal background and driving record check, as well as a pre-employment drug screen