Nightingale · 2 months ago
Customer Success Manager (RN)
United States
Full-time
Remote
Mid, Senior Level
$140K/yr - $160K/yr
5+ years expNightingale is a leading value-based care organization that empowers primary care providers to deliver high-value care and improve patient outcomes. The Clinical Account Manager (RN) will manage provider groups, collaborate on performance metrics, and implement the Nightingale platform to enhance care delivery and patient outcomes.
BiotechnologyHealth CareInformation TechnologySoftware
Responsibilities
Manage a portfolio of provider groups and independent practices, ensuring alignment with Florence’s value-based care objectives
Collaborate closely with providers to review clinical performance metrics, identify opportunities for improvement, and support proactive care strategies
Use your nursing expertise to evaluate patient care processes, identify gaps, and recommend actionable interventions
Partner with Florence’s analytics, operations, and product teams to align performance strategies with data insights and platform capabilities
Implement and drive adoption of the Nightingale platform, ensuring providers can efficiently manage risk and population health
Develop strong relationships with clinical teams—supporting them as a trusted resource for clinical insight, performance improvement, and patient outcome optimization
Prepare and present reports and recommendations that track key outcomes across cost, quality, and patient satisfaction
Identify root causes of operational and clinical challenges and collaborate cross-functionally to design scalable, sustainable solutions
Qualification
Required
Registered Nurse (RN) with 5+ years of clinical experience (primary care or geriatric care strongly preferred)
Valid RN license (multi-state or compact license preferred)
Strong clinical judgment and understanding of primary care workflows and patient management
Interest in transitioning into a non-bedside, technology-enabled role focused on improving provider performance and patient outcomes
Excellent analytical and organizational skills—comfortable interpreting metrics and identifying trends to inform decision-making
Strong communication and leadership skills, with the ability to collaborate effectively across multidisciplinary teams
A proactive, results-oriented mindset with high self-accountability and initiative
Enthusiasm for innovation, growth, and long-term impact—we're looking for someone who wants to grow with Florence for at least two years and help shape our next chapter
Preferred
Experience with SaaS or tech-enabled healthcare platforms is preferred but not required—training provided
Benefits
Opportunity to apply your clinical expertise in a cutting-edge, data-driven healthcare organization.
Work remotely with flexible hours and meaningful quarterly travel.
Be part of a mission-driven team transforming how primary care is delivered and rewarded.
Competitive compensation and professional growth opportunities within a rapidly expanding company.
Company
Nightingale
Emerging from stealth in 2024 after 3 years of R&D, Nightingale marks the creation of a patient "superchart'' — a high fidelity, comprehensive patient record to provide a more complete and readable patient chart for providers and staff, and ultimately drive advanced intelligence use cases for providers to deliver the best care.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase