Austin Bank · 2 months ago
Floater Teller for Southwest Region
Frankston, Texas, United States
Full-time
Onsite
New Grad, Entry LevelAustin Bank is a financial institution seeking a Floater Teller for their Southwest Region. The role involves providing superior customer service, processing transactions, and ensuring compliance with regulatory requirements such as the Bank Secrecy Act and Customer Identification Program.
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Responsibilities
Exhibits superior customer service as an Austin Bank team member
Demonstrates high quality relationship building techniques to ensure the customer receives the best possible solution to his banking and financial needs
Helps promote a loyal relationship between the customer and Austin bank
Participates in developing a teamwork atmosphere with co-workers as part of department/branch location by attending meetings, participating in discussions, treating co-workers with respect and courtesy, and contributing to departmental goals
Has a responsibility to stay abreast of company communications by reading publications, announcements and company e-mails, etc
Takes advantage of appropriate communication channels regarding bank related business matters
Develop personal skills and capabilities through on-going training, as provided by the company or elsewhere subject to Company approval
Uphold and safeguard the organizations values particularly relating to ethics, integrity, and confidentiality both internally and externally
Greets customers and provides superior customer service
Processes night depository, ATM, and Bank-by-mail deposits
Receives checks and cash for deposit, verifies amount, and examines checks for proper endorsements and issues receipt for deposit amount
Places holds on checks accepted for deposits, if warranted, in accordance with regulations
Cashes checks after verification of customer signatures and balances. Obtains positive identification of payee
Obtains information and completes Currency Transaction Reports and submits to BSA Officer. Prepares Suspicious Activity Reports when applicable
Maintains teller cash drawer within required limits
Explains, promotes and/or sells bank products or services such as traveler’s checks, savings bonds, money orders and cashier’s checks, etc
Accepts utility bill and loan payments
Balances teller cash drawer
Accepts information for outgoing wire transfers
Assists in filing bank records/documentation
Processes TT&L, EFTPS payments and cash advances
Answers telephone calls taking messages, forwarding calls or providing assistance to customers
Verifies next day new account information and account file maintenance
Assists customers in preparing documentation on debit card disputes
Places stop payments on checks and drafts as requested by customer
Cross-trains in other areas
Maintains confidentiality at all times
Reports to work regularly and promptly
Maintains and submits records to supervisor showing time worked and expenses incurred for travel
Maintains and adheres to a schedule of work assignments
Travels as required to assigned offices
Enhances professional growth and development through participation in educational programs, current literature, and in-service meetings, etc
Maintains established department and Bank policies, procedures and objectives and quality assurance
Qualification
Required
Understand and comply with regulatory requirements for financial transactions, most specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP)
Exhibit superior customer service as an Austin Bank team member
Demonstrate high quality relationship building techniques
Participate in developing a teamwork atmosphere with co-workers
Stay abreast of company communications by reading publications, announcements and company e-mails
Develop personal skills and capabilities through on-going training
Uphold and safeguard the organization's values relating to ethics, integrity, and confidentiality
Greet customers and provide superior customer service
Process night depository, ATM, and Bank-by-mail deposits
Receive checks and cash for deposit, verify amount, and examine checks for proper endorsements
Place holds on checks accepted for deposits, if warranted, in accordance with regulations
Cash checks after verification of customer signatures and balances
Obtain positive identification of payee
Obtain information and complete Currency Transaction Reports and submit to BSA Officer
Prepare Suspicious Activity Reports when applicable
Maintain teller cash drawer within required limits
Explain, promote and/or sell bank products or services
Accept utility bill and loan payments
Balance teller cash drawer
Accept information for outgoing wire transfers
Assist in filing bank records/documentation
Process TT&L, EFTPS payments and cash advances
Answer telephone calls taking messages, forwarding calls or providing assistance to customers
Verify next day new account information and account file maintenance
Assist customers in preparing documentation on debit card disputes
Place stop payments on checks and drafts as requested by customer
Cross-train in other areas
Maintain confidentiality at all times
Report to work regularly and promptly
Maintain and submit records to supervisor showing time worked and expenses incurred for travel
Maintain and adhere to a schedule of work assignments
Travel as required to assigned offices
Enhance professional growth and development through participation in educational programs, current literature, and in-service meetings
Maintain established department and Bank policies, procedures and objectives and quality assurance
Company
Austin Bank
Austin Bank is a bank that offers personal banking, business banking, and loan services.
Founded in 1900
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Mike Gunnels
Sr. Executive Vice President Chief Credit Officer
Company data provided by crunchbase