Samsara · 5 hours ago
Installation Specialist
United States
Full-time
Remote
Mid Level
$75K/yr - $148K/yr
3+ years expSamsara is the pioneer of the Connected Operations™ Cloud, enabling organizations to harness IoT data for improved operations. The Installation Specialist will oversee customer engagements with installation partners, manage complex deployments, and ensure high-quality installations while driving customer adoption and long-term value.
Business IntelligenceCloud Data ServicesInternet of ThingsSaaSSoftware
Responsibilities
Monitor customer installation milestone progress in collaboration with Samsara Implementation Consultant, spearheading prompt resolution to issues, installation challenges, partner and project complexities while ensuring quality standards are always met
Serve as a point of contact for escalations and troubleshooting during install phases
Monitor CSAT related to installations and resolve root causes of dissatisfaction
Assist partners in building project-specific installation guides using Samsara best practices and deliver onsite training to installer technicians on project specific requirements
Coordinate with installation vendors to ensure work is completed on time, on budget, and to Samsara’s quality standards
Provide onsite oversight for large or complex deployments, including site readiness checks, site-level access and communication channels with installers, real-time troubleshooting, and onsite quality checks
Perform first of kind installations on complex customer projects, serving as the hands on technical expert
Identify risks early, propose mitigation strategies, and keep projects on track
Capture lessons learned from each project to improve processes and drive continuous improvement with installation partners
Collaborate with internal teams (Customer Success, Implementation, and Product) to escalate, share feedback, and enhance the installation experience
Ensure compliance with safety standards and Samsara best practices throughout the installation lifecycle
Ensure that the Statement of Work (SOW) is fully aligned to the project’s installation requirements
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Qualification
Required
High school diploma required, advanced degree preferred
Must have valid driver's license and be insurable
3+ years experience managing vehicle and/or hardware technology
Understanding of vehicle diagnostic systems, including Controller Area Networks (CAN bus) and Power Take Off (PTO) applications, for on-road and off-road vehicles and yellow iron equipment
Basic understanding of electronics and electrical systems
Experience in field operations coordination, implementation, and technical deployment
Strong attention to detail with the ability to manage multiple projects in parallel
Excellent communication and stakeholder management skills
Fluent in English (verbal and written)
Comfortable in a dynamic, fast-paced environment with cross-functional collaboration
Customer travel is expected up to 50-70%, including weekends and overnight stays
Preferred
Prior vehicle installation or up-fitter experience preferred (e.g. experience installing emergency lighting, two-way mobile radios, GPS equipment, antennas or other electrical equipment)
Can develop professional customer-facing documentation and communicate effectively in ambiguous, fast-paced work environments
Has strong bias for standardization & automation, the ability to think big, with insistence on high standards
Thrives in a fast-paced and change-heavy environment
Possesses strong problem-solving skills and a continuous improvement mindset
Has familiarity or hands-on experience with AI tools to drive operational efficiency
Benefits
Health benefits
Employee-led remote and flexible working
Company
Samsara
Samsara is digitizing the world of physical operations.
1001-5000 employees
H1B Sponsorship
Samsara has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (68)
2024 (53)
2023 (59)
2022 (70)
2021 (1)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$930MKey Investors
General CatalystAndreessen Horowitz
2021-12-15IPO
2020-09-24Secondary Market
2020-05-20Series F· $700M
Leadership Team
Sanjit Biswas
CEO
Ben Calderon
CTO - Hardware & Operations
Recent News
2025-12-31
2025-12-31
Andreessen Horowitz
2025-12-31
Company data provided by crunchbase