NimbleRx · 2 months ago
Enterprise Client Partner (Customer Success)
Redwood City, CA
Full-time
Hybrid
Mid, Senior Level
$125K/yr - $125K/yr
5+ years expNimbleRx is a healthtech company focused on simplifying access and management of healthcare. The Enterprise Client Partner will serve as a trusted advisor to key customers, ensuring they receive maximum value from the platform and managing post-sales activities to drive satisfaction and retention.
Health CareMedicalMobilePharmaceutical
Responsibilities
Manage all post-sales activity for Enterprise customers through strong relationship-building, product knowledge, planning, and execution
Manage complex integration cycles with each Enterprise customer; developing key relationships and executing within customer subteams (Finance, HR, etc.)
Develop a trusted advisor relationship with customers (C-suite) to ensure goals are aligned from a business strategy perspective and success metrics are identified
Work closely with your Account Executive counterpart to develop a joint success plan for your customers
Constantly assess “health checks” for your customers to drive satisfaction, adoption, retention, and reduce churn
Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention
Maintain a deep understanding of our product and speak with customers about the most relevant features / functionality for their specific requirements
Increase customer retention and ensure alignment by conducting regular check-in calls and Quarterly and Strategic Business Reviews
Work closely with Product and Engineering on identification / tracking of enhancement requests
Handle escalations and work across teams to resolve issues
Improve upon our existing approaches to customer engagement and account management leveraging our CS platform
Qualification
Required
5+ years of experience in Enterprise Customer Success Management
3+ years of experience industry or related company experience
Excellent project management and organizational skills in a high pressure environment, working with high value customers
Be able to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
High energy, go-getter with fresh ideas who takes the initiative to get things done
Bachelor's degree
Benefits
Medical / Dental / Vision / 401K package that fits your needs
Generous Vacation Policy - 15 days of paid vacation in the first year, then increases to 20 days after one year
11 Paid Holidays
Company
NimbleRx
Nimble provides a pharmacy experience centered around the patient's needs to provide a more streamlined workflow.
51-200 employees
H1B Sponsorship
NimbleRx has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (1)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$74.87MKey Investors
Four Rivers GroupSequoia Capital
2022-06-13Series Unknown· $14.75M
2018-04-03Series C· $20M
2017-10-24Series B· $28M
Leadership Team
Talha Sattar
Patient Advocate | Founder and CEO
Jonathan Xu
Chief Technology Officer
Company data provided by crunchbase