Profound · 2 months ago
Technical Operations Engineer
New York, NY
Full-time
Onsite
Entry, Mid Level
$120K/yr - $170K/yr
2+ years expProfound is on a mission to help companies understand and control their AI presence. As a Technical Operations Engineer, you will own the reliability, security, and scalability of our identity, endpoint, and IT infrastructure systems while collaborating with Engineering and Operations teams to enhance IT support into proactive, automated systems.
AnalyticsArtificial Intelligence (AI)SEO
Responsibilities
Triage and resolve technical issues with a focus on automation and continuous improvement
Manage and troubleshoot macOS devices and development environments at scale
Trace root causes across complex, multi-system failures (e.g. Google Workspace → MDM → AWS)
Build runbooks, troubleshooting guides, and documentation that elevate team capabilities
Identify patterns in recurring issues and implement systematic fixes
Analyze downstream impacts before making changes; understand the blast radius of identity and access management decisions
Lead projects that address operational pain points (device provisioning, access control, compliance automation)
Design self-service solutions that empower engineers to move faster
Translate technical issues for stakeholders across Engineering, People Ops, and Finance
Partner with Security to implement and maintain compliance controls
Support rapid hiring by streamlining onboarding and provisioning processes
Mentor future IT team members on troubleshooting methodology and systems thinking
Qualification
Required
2+ years in IT Operations or Technical Support, ideally supporting engineering teams in high-growth SaaS/AI companies
Systems thinker who naturally traces dependencies and asks 'why did this break?' not just 'how do I fix it?'
Strong incident management skills: triage, root-cause analysis, and pattern recognition
Experience with identity management, SSO, and access control systems
Clear communicator who can explain complex technical issues to both engineers and non-technical stakeholders
Self-directed with strong judgment on when to escalate versus resolve independently
Expert troubleshooting across the Apple ecosystem, including MDM (Kandji, Jamf, or similar)
Advanced Google Workspace administration (SAML/OIDC, lifecycle automation, SCIM)
Multi-cloud support experience (AWS primary, familiarity with GCP/Azure)
Network troubleshooting (DNS, VPNs, routing)
Scripting and automation (Python, Bash) for repetitive tasks and integrations
Experience with infrastructure as code and configuration management
Good taste with technology — both software and hardware
Company
Profound
Profound is an AI visibility and content optimization platform that that helps brands optimize their visibility in generative AI search.
51-200 employees
H1B Sponsorship
Profound has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
Funding
Current Stage
Growth StageTotal Funding
$58.5MKey Investors
Sequoia CapitalKleiner PerkinsSaga Ventures
2025-08-12Series B· $35M
2025-06-18Series A· $20M
2024-08-13Seed· $3.5M
Leadership Team
James Cadwallader
Co-Founder, CEO
Dylan Babbs
Co-founder, CTO
Recent News
Company data provided by crunchbase