Presidential Staffing Solutions, LLC · 2 months ago
Technical Network Support Engineer
Miami, FL 33101
Full-time
Onsite
Mid, Senior Level
$115K/yr - $130K/yr
7+ years expPresidential Staffing Solutions, LLC is seeking a Senior Level Network Support Engineer to work in a fast-paced technology environment. The primary responsibility is to ensure customer access to critical data while troubleshooting complex network issues and collaborating with various teams to resolve product challenges.
Human ResourcesRecruitingStaffing Agency
Responsibilities
Work with customers to troubleshoot and resolve complex network and product issues
Interface with our world-class support, development and SQA teams to identify and to resolve product issues
Utilizing Companies Knowledge Management database, research & develop technical tips and solutions
Advise customer on network management best practices using company product suite
Qualification
Required
Bachelor's Degree in Computer Science/Network Security or equivalent discipline
Minimum of 7 years in network management supporting external customers
2 plus years in critical and managed customer care
Proven expertise in customer relationship and management
Network Management experience in environment preferred
Experience working remotely, but cooperatively with HQ
Demonstrated ability to identify and resolve complex network problems
Cisco Certification (CCNA minimum, CCNP preferred)
Linux Certification (RHTC minimum)
Knowledge of Windows and Unix operating system environments
Ability to write technical articles outlining problems resolution and troubleshooting steps contribute knowledge to the knowledge base
Ability to multi-task with strong attention to detail
Preferred
Project Management Certification a plus (PMP)
Server Hardware Support Certification a plus (Dell DOSD)
VMware Certification a plus
Benefits
401(k)
Competitive salary
Flexible schedule
Paid time off
Signing bonus
Competitive Compensation
Great Work Environment
Career Advancement Opportunities
Company
Presidential Staffing Solutions, LLC
We at Presidential care about your business’s growth. That is why we promote each of our contracts with the guarantee that we will get the job done.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase