Datadog · 16 hours ago
Federal Support Engineer 2 - Denver
Denver, CO
Full-time
Hybrid
Entry, Mid Level
$77K/yr - $103K/yr
2+ years expDatadog is a global SaaS business focused on enabling digital transformation and infrastructure monitoring. The Federal Support Engineer 2 will engage with customers to resolve technical support requests and educate clients on the platform, while also collaborating with internal teams based on client feedback.
AnalyticsCloud ComputingCloud Data ServicesCloud InfrastructureData ManagementDevOpsProductivity ToolsSaaS
Responsibilities
Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform
Reproduce technical issues and dive into Datadog’s 600+ integrations
Participate in product conversations with internal teams based on feedback from client interactions
Acquire expertise across all Datadog GovCloud product areas
Work from a Datadog office 3 - 5 days per week
Qualification
Required
Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
Experienced using SalesForce GovCloud Plus, Jira, Confluence, or similar software
An engineer with previous technical troubleshooting and/or programming experience
Self-motivated, detail-attentive, and have a desire for continuous learning
A critical thinker who defaults to a client-centric approach
An effective written and verbal communicator
A tinkerer with some programming experience and a basic knowledge of Linux
Benefits
Generous and competitive global and US benefits
New hire stock equity (RSUs) and employee stock purchase plan
Continuous career development and pathing opportunities
Product training to develop an in-depth understanding of our product and space
Best in breed onboarding
Internal mentor and buddy program cross-departmentally
Friendly and inclusive workplace culture
Healthcare
Dental
Parental planning
Mental health benefits
A 401(k) plan and match
Paid time off
Fitness reimbursements
A discounted employee stock purchase plan
Company
Datadog
Datadog is an observability and security platform that offers infrastructure, applications, software development, and monitoring services.
1001-5000 employees
H1B Sponsorship
Datadog has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (123)
2024 (66)
2023 (45)
2022 (53)
2021 (31)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
$1.02BKey Investors
ICONIQ GrowthIndex VenturesOpenView
2024-12-09Post Ipo Debt· $870M
2020-05-28Post Ipo Debt
2019-09-19IPO
Leadership Team
Olivier Pomel
Co-founder, CEO
Alexis Le-Quoc
Co-founder & CTO
Recent News
The Motley Fool
2026-01-05
Company data provided by crunchbase