ServiceNow · 3 weeks ago
Forward Deployed Solution Engineer – Applied AI FDE
New York, NY
Full-time
Hybrid
Senior Level, Lead/Staff
$173K/yr - $303K/yr
8+ years expServiceNow is a global market leader in AI-enhanced technology, serving over 8,100 customers. The Forward Deployed Solution Engineer role involves partnering with customers to design and implement AI solutions that address critical business challenges, ensuring scalable and secure deployments.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Build solution-ready LLM-enabled applications that span backend logic, data orchestration, and front-end UI
Operate in the field, working side-by-side with customers to adapt, deploy, and iterate in live environments
Codify reusable assets—libraries, prompts, scaffolds—to accelerate future engagements
Shape developer experience by sharing feedback with platform and product teams
Deliver Production - ready solution in agile end-to-end sprints
Engineer with versatility: APIs, orchestration pipelines, vector DBs, LLM frameworks, UI components
Operate with agility: integrate with legacy systems, navigate ambiguity, ship safely at speed
Codify patterns: build scaffolds, SDKs, and documentation to scale success across customers
Influence platform: inform product strategy through field-tested insights and extensible code
Qualification
Required
Experience: In leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
Relevant Experience: 8+ years of software engineering, including 2+ years building systems in customer-facing or embedded roles
System architecture: Proven ability to design and implement AI-native software in production environments
Engineering depth: Strength in backend (Python, Node.js, Java), frontend (React, Angular), APIs (REST/GraphQL)
LLM tooling: Familiarity with LangChain, Semantic Kernel, prompt chaining, vector search, and context management
Performance & observability: Skilled in debugging distributed systems, tuning for latency, and implementing monitoring
Platform mindset: Can contribute to shared SDKs and tools, raising engineering velocity for the whole org
Product sensibility: Prioritize for user value, MVP iteration, and long-term scale
DevOps fluency: Experience deploying in AWS, Azure, or GCP with CI/CD, containers, and infra-as-code
Field readiness: Able to travel up to 30% to embed onsite and deliver where it matters
Preferred
Experience integrating AI into SaaS platforms like ServiceNow or Salesforce
Track record of production deployments in secure, regulated enterprise environments
Contributions to dev experience tooling, frameworks, or reusable AI scaffolds
Benefits
Health plans, including flexible spending accounts
A 401(k) Plan with company match
ESPP
Matching donations
A flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
Company data provided by crunchbase