Zumiez ยท 3 months ago
Customer Care Representative Seasonal
Lynnwood, WA, 98036, United States
Full-time
Onsite
Entry Level
$17.25/hr - $18/hr
1+ years expZumiez is a retail company focused on providing excellent customer service, and they are seeking a Seasonal Customer Care Representative. This role involves assisting customers via phone and email, managing orders, and resolving customer issues while representing the company positively.
E-CommerceRetail
Responsibilities
Answers/returns phone calls and emails to assist our customers with questions including shipment, product details, returns, web questions, etc
Reviewing orders for accuracy, details, and potential fraud
Manages exceptions to orders (backorders, international orders, potential fraudulent orders, etc.)
Upsell products and services
Identify, research, and resolve customer issues
Follow-up on customer inquiries not immediately resolved
Transfer customer calls to appropriate staff if needed
Other duties as assigned
Qualification
Required
Open, flexible availability
Excellent written and verbal communication skills with a customer-service mindset
Must be a self-starter, able to multi-task and work independently
Excellent organizational skills and attention to detail
Strong computer skills
Must be able to sit and be on the computer for extended periods of time
Must be able to speak, read, write, and communicate
Preferred
1+ year in a retail or customer service work environment
Benefits
Washington State Paid Sick Leave
Product Discount (available upon hire)
Company
Zumiez
Zumiez is an online fashion store.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2005-05-06IPO
Leadership Team
Chris Work
Chief Financial Officer
Rory Hudson
Director/Vice President of IT
Recent News
2025-12-20
2025-12-05
2025-12-05
Company data provided by crunchbase