Northeast Regional Medical Center ยท 3 weeks ago
Financial Counselor I FT Days
Kirksville, MO
Full-time
Onsite
New Grad, Entry Level
0+ years expNortheast Regional Medical Center is seeking a Financial Counselor I to support patient access and revenue cycle operations. This role involves verifying insurance coverage, securing financial arrangements, and providing financial counseling to patients to ensure a positive financial experience.
Health CareHospitalMedical
Responsibilities
Establishes payment arrangements with patients according to departmental policies and procedures
Accurately completes and submits financial assistance applications and follows up on required documentation
Verifies insurance eligibility and benefits, and ensures appropriate authorizations are obtained when applicable
Reviews daily admission and missed opportunity reports to ensure all accounts have a valid payment source or financial counseling documentation
Responds to patient inquiries regarding account balances, billing concerns, and insurance coverage; returns all patient calls in a timely and professional manner
Reviews and processes adjustment requests and monitors approved adjustments for accuracy
Maintains account documentation by recording all actions and communications in the appropriate system using correct comment types
Establishes and maintains communication with patients throughout the continuum of care, including pre-admission, point-of-service, and post-discharge financial follow-up
Coordinates with other departments as needed to resolve account issues and ensure account accuracy
Retrieves and responds to voicemails from departmental customer service lines and ensures timely follow-up
Performs other duties as assigned
Maintains regular and reliable attendance
Complies with all policies and standards
Qualification
Required
0-2 years of experience in healthcare registration, billing, collections, or a related field required
Knowledge of healthcare billing and insurance verification processes
Strong interpersonal and communication skills with a customer service focus
Ability to organize and prioritize tasks in a fast-paced environment
Proficiency in Microsoft Office and electronic health record systems
Ability to maintain confidentiality and professionalism in all patient interactions
Preferred
2-4 years of experience in financial counseling or insurance verification preferred
Benefits
Medical, Dental, Vision, and Life Insurance
Generous Paid Time Off (PTO)
Extended Illness Bank (EIB)
Matching 401(k)
Opportunities for Career Advancement
Rewards & Recognition Programs
Exclusive Discounts and Perks
Company
Northeast Regional Medical Center
Northeast Regional Medical Center offers healthcare services that include emergency care, heart care, orthopedic services & maternity care.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Patrick Avila FACHE, MBA
Chief Executive Officer
Ranee Brayton
Chief Executive Officer
Company data provided by crunchbase