Apply on Employer Site

Southeastern Freight Lines · 1 day ago

IT Field Services Specialist 1

Atlanta, GA

Full-time

Onsite

Entry Level

1+ years exp

Southeastern Freight Lines is seeking an IT Field Services Specialist 1 to assist in the development and maintenance of in-house computer software systems and network connections. The role involves troubleshooting software and connectivity issues, maintaining network systems, and providing end user training and support.

AutomotiveTransportation

Comp. & Benefits

Responsibilities

Assist in the development and maintenance of in-house computer software systems and network connections

Install, configure, maintain, and support all network software and communication links

Use knowledge of the Local Area Network (LAN)/ Wide Area Network (WAN) systems to help install and maintain internal and external networks

Troubleshoot and resolve end user software program and connectivity issues in a timely and accurate manner, and provide end user training where required

Create and update documentation of system changes, updates, and design

Administer and maintain end user accounts, permissions, and access rights

Assist with system backups and schedules

Assist with operating system software improvements and upgrades

Assess need for any system reconfigurations (minor or significant) and execute them if required with supervision

Assist in the management of communications and connection solutions, including local area networks, Company website, intranet, and Internet applications

Assist in the maintenance, administration, and troubleshooting of firewalls, Intrusion Detection/Prevention Systems, and other security related services

Assist with equipment warranty, returns, and repairs

Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information

Assist with firmware/software improvements and upgrades

Interact with vendors, outsourcers, and contractors to support software products and services

Communicate and work with external vendors for product and service research and support

Provide on-call technical support

Qualification

LAN/WAN knowledgeSoftware troubleshootingNetwork administrationJira experienceAsset Management toolEnd user trainingVendor interactionOn-call supportTechnical documentation