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EōS Fitness · 2 hours ago

Assistant General Manager

Laveen, AZ: S 59th Ave/W Baseline Rd

Full-time

Onsite

Mid, Senior Level

$41K/yr - $82K/yr

3+ years exp

EōS Fitness is a motivating and upbeat company focused on creating loyal fitness enthusiasts. The Assistant General Manager will assist the General Manager and lead the Sales team to drive membership sales, ensure high-quality customer service, and maintain a clean and compliant facility.

FitnessHealth CareTravel

Responsibilities

Ensure sales targets are met, particularly during weekends or when the General Manager is not present, by leading the team and driving sales initiatives

Focus on selling club memberships, individual memberships, fitness services, products, and programs to meet or exceed sales goals

Oversee the billing processes for memberships, monitor the sales process, and ensure timely follow-up with leads and prospects

Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities

Supervising the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas

Ensuring compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols

Ensuring high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly

Engage with members in a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses

In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well-being

Qualification

Sales experienceCustomer service experienceSupervisory experienceDetail orientationMS Office skillsCommunication skillsRelationship buildingFitness industry interestRecord-keeping skillsCore Values alignmentProblem solvingTime managementOrganizational skills

Required

2 years of customer service experience

3-4 years of sales experience

1 year of supervisory experience

Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors

Excellent relationship building and influencing skills with people at all levels and in all functions

Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record-keeping skills

Excellent MS Office skills

Must successfully pass background check

CPR certification required within 30 days of hire

Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public

Ability to bend routinely and repetitively to lift more than 40 lbs

Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system