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Candescent · 1 week ago

Senior Product Operations Manager – Customer Feedback & Prioritization

Atlanta, GA

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

Candescent is the largest non-core digital banking provider, specializing in transformative technologies for banks and credit unions. The Senior Product Operations Manager will create a unified system to turn customer feedback into actionable product decisions, ensuring every voice is heard and reflected in the product roadmap.

BankingFinancial ServicesSaaS

H1B Sponsor Likely

Responsibilities

Design and operationalize the centralized intake and prioritization system for customer and field requests across Salesforce, Slack, and Jira

Build and maintain Jira workflows and integrations that support intake tracking, prioritization scoring, and feedback routing to the right product owners

Partner with GTM and CS teams to ensure Slack-based intake workflows effectively capture context and auto-route into Jira or Salesforce

Establish weighting criteria and governance models that balance customer value, strategic alignment, and delivery capacity

Facilitate feedback review and triage cadences, ensuring cross-functional visibility into decisions, tradeoffs, and resulting roadmap updates

Partner with Product Managers to disposition feedback and communicate outcomes—planned, deferred, or declined—closing the loop with customer-facing teams

Develop dashboards and analytics that surface top feedback themes, volume trends, and customer impact metrics

Continuously refine tooling and automation to reduce manual handling and increase throughput of validated feedback

Qualification

JiraSlackSalesforceProduct managementCustomer experienceSystems-thinkingCommunication skillsFacilitation skills

Required

Advanced fluency in Jira, including designing and optimizing workflows for intake and prioritization management

Experience building Slack workflows and integrations to capture and route customer feedback and internal requests

Working knowledge of Salesforce, with ability to design connectivity and data flow between CRM and product tracking systems

Experience integrating systems across Jira, Salesforce, Slack, and analytics platforms (e.g., Domo, Productboard, or Jira Product Discovery)

Ability to design scalable governance, automation, and reporting systems that link customer input to roadmap decisions

8+ years in product operations, product management, or customer experience in a SaaS environment

Proven success building or scaling intake and prioritization systems that bridge customer insights with product execution

Experience working cross-functionally with Product, Engineering, and GTM to align feedback with strategy and delivery

Strong communication, facilitation, and systems-thinking skills; able to turn ambiguity into structure and clarity

Company

Candescent

Candescent is a digital banking platform that offers online banking, account openings, and digital transaction services.

Founded in 2024

Atlanta, Georgia, USA

1001-5000 employees

https://www.candescent.com/

H1B Sponsorship

Candescent has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (7)