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Zayo Group · 2 months ago

IPTAC Technician

United States

Full-time

Remote

Senior Level

$26.92/hr - $41.39/hr

5+ years exp

Zayo Group is a communications infrastructure provider that delivers mission-critical bandwidth to impactful companies. They are seeking a Global Network Operations NOC IPTAC Technician who will be responsible for escalated Ethernet and IP network isolation repair, technical support, and project management to ensure network availability and restoration commitments are met.

Telecommunications

H1B Sponsor Likely

Responsibilities

Technical Escalation: The primary function of the TAC Technician will be to serve as the highest level of technical support within the NCC (Network Control Center) organization teams, serving as a technical escalation point to NCC technicians, and is responsible for engaging the vendor and high-level customer contacts when necessary

Network Fault Management: The TAC Technicians will be expected to perform fault isolation and repair on Ethernet and IP platforms, particularly on widespread outages or escalated issues by NCC and identify trends in hardware performance and configuration

Project Management: The TAC Technician is responsible for managing and completing special projects as assigned. These special projects may include (but are not limited to) network software upgrades, network audits, network configuration changes, creation of network tools & automation scripts, testing of network technologies & configurations, and other projects as assigned. The Tier III Technician will be expected to compile project plans & schedules, and regularly report on progress status. (TAC function)

Technical Training: The TAC Technician is responsible for supporting and cross-training IP ETH NCC technicians, compiling training documentation and delivering training courses to technicians as needed

Network Documentation: The TAC Technician will be responsible for creating and updating network documentation and drawings. Candidates should have strong Visio and written skills

Network Performance Management: The TAC Technician is responsible for maintaining, updating performance monitoring, and management systems, including backup of network element configurations, graphing, logging and alarming. (TAC function)

Vendor Management: Collaborates with Operations Engineering for vendor related issues & escalations. Review Vendor Bulletins (PCNs), publish impact statements and create plans for implementation of PCNs if applicable and in the best interests of the company. Track open issues with vendors to resolution and provide regular readouts on open vendor issues and recommendations for upgrades or removal/replacement of vendor technologies. (TAC function)

Additional Duties as Needed: The TAC Technician will be called upon to assist in other special duties and assistance as the business needs demand

Qualification

Layer 2Layer 3 networksEthernetIP troubleshootingNetworking protocolsProfessional certificationsMicrosoft WordExcelVisioCustomer service skillsCommunication skillsProblem solving skillsInterpersonal skills

Required

Bachelor of Science degree (B.S.) or equivalent from a four-year university or technical school and five to eight (5-8) years related experience

Minimum of five to eight (5-8) years of experience in the troubleshooting and repair of Ethernet & IP networks that are delivered over fiber

Intimate knowledge of the Layer 2 and Layer 3 carrier networks and networking protocols and services including STP, REP, VLANs, ERP (G.8031/2) MPLS L2 / L3, DIA, VPLS, IPVPN, ISIS, BGP, OSPF, and DDOS

Excellent communication skills, both verbal and written

Great customer service skills

Effective problem solving and interpersonal skills

Basic knowledge of Microsoft Word, Excel, and Visio

Preferred

Professional certifications (Cisco, Juniper, Nokia, Ciena, Accedian)

Benefits

Excellent Health, Dental & Vision Insurance

Retirement 401(k) Savings Plan

Generous paid time off policy including paid parental leave

Company

Zayo Group

Glassdoor2.5

For over 15 years, Zayo has been the driving force behind the world's most dynamic and forward-thinking enterprises, helping them pave the way to what's next.

Founded in 2007

Denver, Colorado, US

1001-5000 employees

https://www.zayo.com

H1B Sponsorship

Zayo Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (12)

2024 (3)

2023 (7)

2022 (4)

2021 (6)

2020 (2)