Resource One Credit Union · 3 months ago
Member Experience Representative - Part-Time
Irving,TX,US
Full-time, Part-time
Onsite
Entry Level
1+ years expResource One Credit Union is seeking a Member Experience Representative to assist members and non-members with various administrative and financial transactions. The role involves processing routine banking transactions and recommending products and services based on the member’s financial goals.
Financial Services
Responsibilities
Greet members in a professional and courteous manner and assist them with all issues, questions and requests
Process member transactions, including; deposits, withdrawals, cashiers’ checks, money orders, and loan payments in person, by telephone or mail
Balance and verifies transactions and cash totals on a daily basis
Maintains a thorough working knowledge of the complete line of products and services and offers appropriate products and services to members and potential members
Opens and closes computer terminal accounts daily
Examines documents for endorsement and negotiability
Detects and resolves discrepancies promptly
Performs drive-up teller and night drop functions as assigned
Other duties as assigned
Qualification
Required
High school diploma or equivalent
1+ years' cash handling experience
Excellent mathematical and problem solving skills
Excellent written, listening and verbal communication skills
Excellent customer service skills
Ability to operate 10-key series
Ability to maintain discretion and confidentiality
Must have the ability to multitask, prioritize, and adapt to a consistently changing environment
Proficient in Microsoft computer applications
Preferred
Prior banking/credit union experience
Company
Resource One Credit Union
ROCU is a union which provides Checking Accounts, Auto, Home, Credit Card, Home Equity, Boat, Business Accounts and Loans services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Tracey Jackson, CCUFC
Chief Financial Officer
Daniela Parker, MS, CBCP, CUERME
Chief Risk Officer
Recent News
Business Insider
2024-12-31
Company data provided by crunchbase