VisiConsult - X-ray Systems & Solutions GmbH · 2 months ago
Field Service Manager - Americas (m/f/d)
United States
Full-time
Remote
Mid, Senior Level
2+ years expVisiConsult X-ray Solutions Americas Corp. is a dynamic and internationally operating company specializing in high-tech X-ray inspection systems. As a Field Service Manager, you will lead and develop a remote team of Field Service Engineers, ensuring customer satisfaction through effective service coordination and technical support while driving service growth and operational excellence.
Machinery ManufacturingMedical Device
Responsibilities
Lead and Inspire - You will recruit, manage, and develop a geographically dispersed team of Field Service Engineers and Automation Engineers across the US. You will foster a strong, motivated remote team culture built on trust, collaboration, and technical excellence
Service Coordination & Technical Support - You oversee the planning and scheduling of all US field service operations, aligning technician availability, customer needs, and technical expertise. You support escalated cases as a 1st and 2nd level contact, offering hands-on troubleshooting for our X-ray NDT systems
Customer Success & Relationship Management - You are the go-to person for our regional customers when technical issues arise. With a focus on responsiveness, empathy, and solution orientation, you ensure a smooth customer experience and foster long-term relationships
Operational Excellence - You manage daily operations, define team processes, and guide technicians on complex system issues, utilizing your own and the team’s expertise. You monitor key performance indicators (KPIs), identify areas for improvement, and ensure service excellence and compliance with quality and safety standards
Service Growth & Upselling You actively drive the expansion of our service business by promoting established service products, contract agreements, and spare parts programs
Cross-Functional Collaboration - You work closely with VisiConsult’s German headquarters and global service organization to exchange knowledge, align processes, and enhance cross-border collaboration and technical consistency
Financial Oversight - You manage service-related budgets, drive efficiency, and support the expansion of customer contracts and spare parts programs
Qualification
Required
Completed technical degree or equivalent qualification (e.g. technician/ mechatronics or electrical engineering). Experience with X-ray or other NDT (Non-Destructive Testing) systems is a strong plus
Proven track record of managing field service or technical support teams in a remote setting for at least 2 years
Strong background in technical troubleshooting, scheduling, and customer-facing roles within machinery or complex industrial systems
Experience in promoting and selling technical service products, contract agreements and spare parts
Excellent communication and interpersonal abilities to lead remote teams, support diverse customer profiles, and align with international colleagues
Fluent English is required, German and/or Spanish are a significant asset
Independent, structured, and solution-oriented work style to drive operational excellence – with a proactive, results-driven approach and the ability to manage complex technical and organizational challenges
Willingness to travel occasionally (approx. 20–30%) across the Americas for customer visits, escalations, and team meetings
Experience working from a home office with a reliable setup
Benefits
Career and development opportunities
An international and team-oriented work environment
Variety of perspectives due to a wide range of industries and customers
Company
VisiConsult - X-ray Systems & Solutions GmbH
VisiConsult is a family-owned German global market leader in the field of customized and standard X-ray inspection solutions for non-destructive testing (NDT), quality assurance and process improvement.
201-500 employees
Funding
Current Stage
Growth StageRecent News
SNS Insider pvt ltd
2025-07-19
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