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Informa · 2 months ago

Senior Event Delivery Manager

300 S Riverside Plaza, Chicago, IL 60606, USA

Full-time

Onsite

Mid, Senior Level

$85K/yr - $100K/yr

Informa is a global business with a network of trusted brands in specialist markets. The Senior Event Delivery Manager will lead the Event Operations team for Tech Events, ensuring flawless execution of premier B2B events that connect technology professionals across the globe.

B2BBusiness IntelligenceEventsInformation ServicesLead GenerationMarketingPublishing

Responsibilities

Leads Event Operations team assigned to an event executing venue, contractor, production and food and beverage activities for assigned events

Considered a Subject Matter Expert for one or more event delivery fulfillment disciplines such as conference, exhibition or sponsorship fulfillment

In conjunction with Event Delivery Lead, develops the annual event budgets, monthly forecasts, actual spend, cost savings and ROI. Responsible for the implementation and adherence to each

Responsible for communication workflow to all service providers, include but not limited to electrical, internet, venue services, decorator services, audio visual, etc. Consult team members and documents output to identify any conflicts; is responsible event production timeline and plan of action to ensure profit margin

Responsible for communication workflow for graphic/sign orders encompassing collection of content, submission, editing approval of signage proofs and onsite placement/removal. Responsible for communicating approved design concepts to all necessary team members to ensure consistency

Responsible for creation of event floorplans to ensure efficient use of space, proper traffic flow and compliance with safety and facility requirements. Create and maintain accurate master event drawing of all event space to include sponsor signage opportunities, show management room sets and classroom sets

Collaborates with the Event Marketing team and vendors to organize and enhance outbound communications to attendees and exhibitors via event website, emails and webinars

Collaborate with the AV vendor to ensure budgetary compliance and maximum value including identifying potential areas of overtime

Works with registration to coordinate exhibitor and attendee registration, including advance and on-site registration, lead retrieval systems, staffing, etc

Works with event delivery team to ensure all technology is set up and functional; includes providing computers, internet, wireless, iPad stands, charging stations, etc

Manages communications with internal and external customers to ensure that issues are discussed and resolved

Ensure assigned event teams (internal and external) understand the event sustainability plan, including effective sustainability initiatives to reduce or reuse, and involve community engagement through local non-profit beneficiaries. Completes and posts event sustainability tracking document in a timely manner post event

Trains, supervises and evaluates assigned cross-functional event operations teams

Qualification

Event Operations LeadershipStakeholder ManagementProject ManagementEvent Automation ToolsAnalytical SkillsNegotiation SkillsChange LeadershipCustomer Experience FocusCollaboration SkillsCommunication Skills

Required

Proven leadership track record in Event Operations

An influential leader with the ability to operate at both strategic and operational levels

Building and maintaining relationships and understanding customer needs

Managing stakeholders internally and externally

Strong collaboration and communication skills written, verbal, presentation

Prior experience of establishing a shared service operation

Proven expertise in managing project activity, ability to prioritise and manage time efficiently

Demonstrable experience of leading and managing a team of operational colleagues

Change leadership; leading colleagues and team in a rapidly changing environment

Benefits

Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks

Broader impact: take up to four days per year to volunteer, with charity match funding available too

Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves

Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year

Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount

Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more

Recognition for great work, with global awards and kudos programs

As an international company, the chance to collaborate with teams around the world